How can I restore lost videos ????

  How can I restore lost videos from about 6 months ago that were sent to me via a message? I tried Itunes backup and it did not bring them back. Very important videos that were lost during an update. HELP!! and thanks!

It was my grandson who lost my videos..supposedly it happened when he was handling and update on my phone. Since then, the videos that my friend messaged to me last summer are gone. I did a backup today that should have included them, but they are still not to be found. And, of course, I really need them and to remake them will cost me a lot of money. Thank you for your help...maybe I am just doing something wrong when I do the backup. Should I use any certain program that will work better than Itunes?

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