How can i restore my e-mails (especially a saved message file) after i uninstall and reinstall

I have picked up some kind of bug in my e-mail program. I have used malwarebyte and Norton and I think it is cleared up. the problem is that I now cannot send e-mails. Comcast tells me the problem is in thunderbird and I should uninstall and reinstall. I have a "saved message file" I do not want to lose. where is this file and how can I save it. thanks.

Please tell comcast from me that they are idiots.
The suggestion to uninstall and reinstall is about as likely to fix your issue as dropping the device in the bath.
So lets look at this. I assume you get some sort of error message, what is it? Exactly please.
Personally I would be putting money on Nortons being the issue as it has a very long standing habit of making mail sending and receiving difficult.
Check in the Nortons firewall that Thunderbird has full access to the internet. Automatic is not enough. Then disable all email scanning ion Nortons, reboot your computer and try sending again. Any better? A new error message?

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