How can I restore my keyboard to factory settings? (some keys not working on new unit)

I bought an HP dv6-6167cl last night from Sam's Club and I like the notebook but for some reason the right shift key - ( a longer shift key with both "Pause" and "Shift" written on the key) does not work at all. I'm trying to determine if this is a driver or system configuration issue or if I need to exchange the computer for a different one. It may even be user error - is there some sort of trick to using this shift key? (function toggle or something)
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Try to backup your personal files and perform a recovery which would put the Notebook back to factory condition. The instructions can be found below
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01895783
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

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Message was edited by: fritzmartini

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i have a Satellite Pro A10. The prob i have is a.b.n.and enter keys are not working and its a new keyboard
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Message was edited by: widgy

Hi
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Some keys not working. Need help/suggestions. Not great with computers so PLEASE give details/steps re: how to do what you suggest - thanks!
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Some keys suddenly stopped working: space, tab, capLock, option key to the right of space bar (one on the left works), down arrow
The problem happens in various programs (safari, pages, etc)
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Here's what's been tried/checked:
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-"slow keys" is turned off re: keyboard in system preferences.
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yes - not sure how this works...if you can see my original post there are a lot of details in there. If you can't...
nutshell: the keyboard works on a different iMac
             a different keyboard works on this/the involved iMac
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