How can i restore my mobile sky tv on iphone

Hi I have had sky mobile tv on my iphone since it first came out and have not had any problems, I switched on my iphone to watch a football match and it said
subscriptions lapsed. I can only think that when sky came to collect the subscription the account was closed as i had changed banks in December. I have tried
to download the app again but i am having trouble.When i get to the point of buying the app it says CONFIRM and i press CONFIRM it then says INSTALLING
and then a pop up comes up and says (in app purchases not allowed). I have spoken to an apple advisor who say the problem is not with apple but with sky
who i have contacted several times but i stil have not solved the problem. Can anyone out there help.
                                                                                             Thanks

Back to the beginning...
What do you mean by "documents"?  Word or Pages files, spreadsheet files?
Also, on your device, in Settings>iCloud, you have to have an on/off setting for Docments&Data.  If not what kinds of entries do you have on that screen?

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