How can I retain text clarity when reducing an image?

Hi
I need to use a couple of screen shots in an e-learning course. The screen shots contain text and when I try to reduce the sizes of these images the text becomes fuzzy. I've just worked out how to reduce an image size in Photoshop. (I'm not the most proficient user; I bumble through processes when I need it.) I've used 'bicubic' and 'bicubic sharper' in the reduction process, but both produce a fuzzy appearance. Is there a way that I can reduce these images while retaining as much textual clarity as possible?
Please note that the images have not been created in Photoshop. And I'm not sure if it makes a difference, but I'm using SnagIt for my screen grabs.
Hope you can help!

Hi Trevor.
The images will be used in an e-learning course which I am creating in Articulate Storyline. I don't know if you know anything about Storyline, so I guess you could say it's like an interactive PowerPoint.
The function of these images (screen grabs) in the course will be to show users how to use the various navigational tools (e.g. click an X to exit the screen).
Personally, I don't think the clarity of the text matters for what I'm trying to achieve, but other people at my work think it does. I also think I should know how to do this for future reference.
Thanks.

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