How can I retrieve my security question answers?
I recently acquired an iPhone 5 for Christmas and had an apple ID previously on an iPod 4. I entered my account into my iPhone 5 after signing out of my iD on my iPod 4. Whenever I try to download an app it tells me there is extra verification required and it asks me for my security question answers and I don't remember them. How can I retrieve my security questions?
contact apple and if they can verify your account then they can reset them
Similar Messages
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TS2446 How can I retrieve my security question answers?
What can I do to recover the answers I gave a few years ago?
contact apple and if they can verify your account then they can reset them
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HT5312 How can I retrieve my security question answer ?
I need help
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT201303 How can I reset my security questions answers??
How can I reset my security questions answers??
As I can't remember that I had answer those questions earlierIf you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT5570 How can I reset my security questions answer?
How can I reset my security questions answers if I forget them?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How can I change my security questions' answers?
How can I change my security questions' answers?
Apple Care in your country can assist you in resetting the questions.
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How can i find my security question answer i dont have rescue email
How can i find my security question answer i dont have rescue email
Alternatives to Reset Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Start here to find your country, and how you can contact Apple:
Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Support in your country and ask to speak to Account Security.
Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID -
Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation. How can I reset my security questions or reset my rescue email?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
How can I cahange my security questions and answers?...I keep getting locked out as I cant remeber the answers to the questions I originally set.
Kappy's Some Solutions for Resetting Forgotten Security Questions
(only solutions) -
HT5312 How to I retrieve my security question answers
How to retrieve my security question answers
well if you dont remember them, you can always call apple care so that they can help you reset them after verifying your ownership of the account
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How can I retrieve my security questions? I can't buy any songs..
I created my yahoo mail to retrieve my security questions but then again I can't recieve any email.
Read here: http://support.apple.com/en-us/HT6170
You may need to contact Apple Support by the looks of it. -
HT201363 How can I reset my security question answers if I don't remember them? :)
I can't remember my iTunes security question answers... How do I reset them?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104047) -
How can I retrieve my security questions?
I really need a simple way to retrieve my security questions. Help please.
Rescue email address and how to reset Apple ID security questions
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How can I find my security question answers
Help
Alternatives to Reset Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Start here to find your country, and how you can contact Apple:
Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Support in your country and ask to speak to Account Security.
Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 how can you reset your security question answers?
Help i cant download any apps or music now. i forgot my answers cause i made this account long time ago.
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane
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