How can i return to the previous software on my phone??

Im new to the blackberry world and have only had my phone 3 days. My blackberry software for the laptop said there was an upgrade of the software (version 5.0 i think) so i installed it...half way through it said there was a problem with the installation.this worried me because it did state on there that if the process was interrupted then it can cause problems and may not be able to use the phone. My phone menu is all over the place now.its gone black and white and i cant find anything on there. I dont know what to do now. Ive tried to go back and remove it but i dont think its possible from my phone because the help ive looked up said that on some phones it may not be possible to remove.Please can someone help me because im pulling my hair out now thinking that blackberry have wrecked my phone and i wont be able to use it again.

Hi
I don't think BB have wrecked your phone, but I can see why you would think so.
Also, I dont think the "help" you quote was at all helpful.
Anyway, from your description, I believe you have updated your device to OS 5 using the Desk Top Manager (or Software) and that during the process a problem arose with the update and the BB is now not working. Do bear in mind that if you updated from OS 4 to OS 5, the device will be different but from the description it sounds as if the interuption has caused the new OS to be corrupt.
To resolve the problem will require the device completely wiping and a fresh OS installing. The instructions below will guide you through the process. You must ensure that the PC or laptop is not likely to be accessible to children or pets throughout; catching the USB cable is a primary cause of the type of problem you have had.
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

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