How can I save an attached ZIP file

I cannot access an attached ZIP file in Acrobat XI Pro. Please help as this is becoming a huge time waster.

Hi alisonr1825446,
When you convert a PDF file to Word/Excel, it's automatically saved to your Acrobat.com online account. From there, you can download it to your desktop to edit it, and then save it. To download your file, log in to https://cloud.acrobat.com/files. Select the file, and then click the Download link at the top of the file list. Your file will be downloaded to the Downloads folder on your computer.
Please let us know how it goes.
Best,
Sara

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