How can I sell this to my clients?

Consider the experience:
Multiple attempts to retrieve the downloads were met with :
We're sorry.
An unexpected exception has occurred when contacting Database. Cannot proceed further.
What sort of response is that? Shouldn't there be a message like "sorry we've wasted your time, but we are monitoring our exception logs and will e-mail you because we already know who you are and take note of errors like this."
In attempting to give feedback I finally get to the forum, powered by Oracle Application Server Portal and a very long fruitless wait ensues.
If pilgrims to the Pythia were met with such unresponsive ignorance, do you imagine they would have left the temple at <insert competitors trademark name here> and done as they were instructed?
Could we imagine that 1200 years of faith would have surrounded performance similar to that provided by your servers?
Come on guys, if you want us to develop applications and sell our clients on your products unequalled wonders, then you should look to providing a front end that gives us confidence. After all, you are not the only company trading on pseudo-legendary associations with ancient Greek intelligentsia by using names that really have nothing to do with the temple of Apollo.
Yours might be more robust than certain other products coming out of a place near Seattle, but at least they do a better job of supporting their developer network.
Kind regards
D

hello,
your question is too vague.
can make connections or need help?
In terms of equalization as any "understanding" will say, depends on its material, the acoustic and mainly the musical style you play.
Be clearer when you take questions in the forums for any one of us can help.

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