How can I speak to some one that can help at Apple

I am greatly in need of some help.
A little over one year ago I purchased a black Iphone 5 16GB phone which was brand new out on the market at the time. It was the first time I had invested in the Iphone brand, it unfortunately didn't take long for a software fault to develop to my disappointment. I live more than 80 miles to the nearest Apple store but made the journey by train anyway to see if I could get it fixed.
I left my phone at the shop for half an hour but sadly it couldn't be fixed and a new phone was handed to me which was bitter sweet, great that the problem had been resolved but I lost all of my things on the phone. Although I can't not knock the Apple customer care, it was great.
The replacement phone lasted not long before again a software fault developed much to my amazement I made the journey again. It was at this time I realised that a warranty doesn't extend even when you get a completely new phone which could have a whole new set of problems.
Over all my phone as been replaced three times due to faults which couldn't be fixed in the software of the phone, I am now at a point where my phone again is showing signs of a fault in that when the screen is touched it doesn't always give a response, the phone also 'blacks out'. Not only that but there is a purple dot on my camera when taking photographs. However my warranty is now at an end even though I have only had this handset for two months.
I am really disappointed with this and left wondering if I am the unluckiest person ever or if there is in fact a problem with the Iphone 5 and that is why it was on the market for such a short time?
This is all really unfair!
Best wishes
Kirsty Wilde

Not sure if you are asking how to obtain the Pandora app on the new phone? If so, the following has information for a variety of phone types including an iPhone: http://www.pandora.com/everywhere/mobile

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>
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4.2.1 was supposed to fix problems, but it only created new ones. No video on some movies, no audio on others, and can't even play some movies. Can you please provide a means to restore 4.1.1?

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Let me try again, Chenks. I'm a technical person by profession, and so can get deeper into things like this, but I have not attempted to use these methods of communication in the past. I'm trying to get some feedback to Apple on their worsening a product and really messing with existing customer configurations. I'll try to break things up below.
1. Configuration:
Existing Apple TV and Mac Mini configuration in place since December 2010.
Three Apple TVs, one in Family Room for music and movies, one in Master Bedroom for music and movies, the third one in the Living Room for music only.
I'm using iTunes as library. (Probably an obvious statement, but wanted to mention that.)
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No problems at any location since configuration finalized and all equipment installed in December.
Since December, Family Room entertainment equipment was updraded to a new Sony Bravia 3D, and a new Pioneer receiver. The Master Bedroom still has the original Toshiba 32HLC56 TV. That unit has only one HDMI input. I'm using the built-in speakers. This TV/Monitor is about fives years old.
3. Problem
I updated the software in two of the Apple TVs to 4.2.1. I updated the Family Room device and the Master Bedroom device. I had not updated the Living Room device.
After updating to 4.2.1, the Family Room equipment works fine. That's the location with the newer TV and receiver.
The Master Bedroom has different problems with different movies: e.g. "The Little Mermaid:" video, no audio. "The Lion King:" movie wont start at all.
Additionally, in the Master Bedroom some movies work fine, other movies start but immediately go into pause mode. Pressing pause button on Apple remote will not initiate start of movie, screen does "flicker" for a moment but movie does not start to play, showing only the last frame that had been streamed.
4. Not really a problem for me.
Fortunately for me, I had not updated the Apple TV in the living room so I used it to troubleshoot the problem. Initially I thought it was a defective Apple TV in the Master Bedroom. I took the unit to the Apple Store in town and they exchanged it for me. I brought the replacement Apple TV home but I did not install it immediately.
While testing the Master Bedroom set up once again to make it was working for our afternoon movie watching, I was again reminded that a software update was available. That message came up because it was the unit I had brought over from the Living Room. I proceeded to update the Apple TV to the new software version (4.2.1).
As soon as I "updated" the software in the Apple TV to the new 4.2.1, the same problems manifested themselves. At that point I suspected that the problem was with 4.2.1, and not with the hardware.
I called Apple Support and went through a series of troubleshooting techniques. We tested the Apple TV with the new 4.2.1 installed in it. This is the unit which originially in the Living Room. Under the direction of the Apple TV support technician, I used the Family Room gear and the Master Bedroom gear to try and isolate the problem to hardware or software.
We eliminated the following as potential problems:
a. TV speakers in the Master Bedroom
b. HDMI cable
c. Ethernet connection
5: Conclusion:
Fortunately for me, again, the Apple TV that the Apple Store had given me that morning still had 4.1.1. So I installed that unit in the Master Bedroom and everything started working normal again.
6. Side note:
An interesting observation: In early March I copied several movies from the Mac Mini to my iPad and some to my wife's iPad. All movies worked fine on our flight out and while we were away.
My wife recently (about a week ago) updated the software in her iPad. and now some of the movies that played just fine on her iPad are exhibiting the same problems as the Master Bedroom TV when it is connected to an Apple TV with software 4.2.1.
Apple has been trying to fix some problems in 4.2 when it released 4.2.1. I make that observation based on recent articles I found on the web. Most likely the Apple engineers were trying to fix things in one place and broke them in another.
Clear as mud, isn't it?
7. In closing:
I'm good to go, I just need to remember not to update the software in the Master Bedroom Apple TV. I want to keep that unit at 4.1.1. It's possible that Apple might come to the realization that they hosed things for some of us. Because I do have three units in my home, I can experiement with the other two units should a "fix" come out. I can then update one of the two devices, connect it to the Master Bedroom TV, and see if the problem was corrected. If not, I stay with 4.1.1. But I'm not convinced that Apple will see this as their problem, it's always easier to point elsewhere.
Regards,

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How can I speak to some one that can help at Apple

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