How can I stop InDesign 5.5 crashing without "mind:engine" extension
InDesign 5.5 file will open a document created in CS ID 5.5, but with a warning "We strongly advise you not to open this file", but I did anyway because I cannot find the extension it is requesting "mind:engine" As soon as I try to do anything (like change a letter) it crashes. I have searched but cannot find this extension anywhere. I thought, okay, I will upgrade to the CS 6 version and see what happens. I tried to find somehere to upgrade and got suckered into purchasing ID CC, which I did not want and now they say I have purchased it until Dec 12 even though I canceleed a few miniutes later. There was a link to "get a refund' but now it is not to be found. All I want to do is to open and edit this document. (It's a book) Any help with this extension for ID CS 5.5 or on how/where to download CS 6?
Try opeing the file, then immediately export to InDesign Interchange format (.idml). Open that and save as .indd with a new name.
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How can I stop Acrobat 11 from crashing each time I try to scan & use OCR? [MacOS 10.9] [Attached fi
Question in the title...
Here is a video of me trying to scan and use OCR on two pages. I simply can't scan pages with the software. I bought it a few months ago in order to archive some paper documents, but I never managed to use it because Acrobat crashes every single time!
Also, here are two crash logs (one being an old one, and the second one being the last one from the video [I forgot to copy the first one from this video]):
Process: AdobeAcrobat [513]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
Parent Process: launchd [165]
Responsible: AdobeAcrobat [513]
User ID: 501
Date/Time: 2014-02-08 15:48:08.906 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: [Oops! What's that?]
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000001
VM Regions Near 0x1:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
VM_ALLOCATE 0000000000001000-0000000000064000 [ 396K] ---/--- SM=NUL
Application Specific Information:
objc_msgSend() selector name: retain
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x034164a4 objc_msgSend + 20
1 com.apple.Foundation 0x0360ad30 -[NSObject(NSDelayedPerforming) performSelector:withObject:afterDelay:inModes:] + 305
2 com.apple.imageKit 0x0d352691 -[IKDeviceBrowserHandler deviceBrowser:requestsDeselectDevice:] + 77
3 libobjc.A.dylib 0x0342c2af -[NSObject performSelector:withObject:] + 70
4 com.apple.ImageCaptureCore 0x0f2218b0 -[ICMasterDeviceBrowser handleNetworkDeviceRemoved:] + 394
5 com.apple.Foundation 0x035ec692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
6 com.apple.CoreFoundation 0x046de7e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
7 com.apple.CoreFoundation 0x045c03fb _CFXNotificationPost + 3435
8 com.apple.Foundation 0x035daebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
9 com.apple.ImageCaptureCore 0x0f22c1bb -[ICScannerDevice handleImageCaptureEventNotification:] + 425
10 com.apple.Foundation 0x035ec692 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
11 com.apple.CoreFoundation 0x046de7e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
12 com.apple.CoreFoundation 0x045c03fb _CFXNotificationPost + 3435
13 com.apple.Foundation 0x035daebf -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
14 com.apple.ImageCaptureCore 0x0f1ebfe6 -[ICCommandCenter handleNotificationEvent:replyEvent:] + 712
15 com.apple.ImageCaptureCore 0x0f1ec90e -[ICCommandCenter handleMachMessage:] + 377
16 com.apple.Foundation 0x036488b7 __NSFireMachPort + 415
17 com.apple.CoreFoundation 0x046362c8 __CFMachPortPerform + 440
18 com.apple.CoreFoundation 0x046360f5 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 53
19 com.apple.CoreFoundation 0x0463605b __CFRunLoopDoSource1 + 523
20 com.apple.CoreFoundation 0x04626822 __CFRunLoopRun + 2130
21 com.apple.CoreFoundation 0x04625d5a CFRunLoopRunSpecific + 394
22 com.apple.CoreFoundation 0x04625bbb CFRunLoopRunInMode + 123
23 com.apple.HIToolbox 0x0875fe2d RunCurrentEventLoopInMode + 259
24 com.apple.HIToolbox 0x0875fbb2 ReceiveNextEventCommon + 526
25 com.apple.HIToolbox 0x0875f98d _BlockUntilNextEventMatchingListInModeWithFilter + 92
26 com.apple.AppKit 0x021d55a9 _DPSNextEvent + 1602
27 com.apple.AppKit 0x021d4ad0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
28 com.apple.AppKit 0x021c735c -[NSApplication run] + 727
29 com.adobe.Acrobat.framework 0x000731e2 0x6a000 + 37346
30 com.adobe.Acrobat.framework 0x0007195f RunAcrobat + 307
31 com.adobe.Acrobat.Pro 0x00064ed5 main + 91
32 com.adobe.Acrobat.Pro 0x00064e71 start + 53
Thread 1:: Dispatch queue: NSOperationQueue 0x7ce0e9d0
0 libsystem_kernel.dylib 0x05505b76 __semwait_signal + 10
1 libsystem_c.dylib 0x0545a05b nanosleep$UNIX2003 + 219
2 com.apple.Foundation 0x03672641 +[NSThread sleepForTimeInterval:] + 170
3 com.adobe.Acrobat.framework 0x00e6b4c1 0x6a000 + 14685377
4 com.apple.Foundation 0x035dffec -[__NSOperationInternal _start:] + 702
5 com.apple.Foundation 0x035dfd21 -[NSOperation start] + 71
6 com.apple.Foundation 0x035dfc48 __NSOQSchedule_f + 50
7 libdispatch.dylib 0x05356e21 _dispatch_async_redirect_invoke + 158
8 libdispatch.dylib 0x053523a6 _dispatch_client_callout + 50
9 libdispatch.dylib 0x05354467 _dispatch_root_queue_drain + 257
10 libdispatch.dylib 0x05355732 _dispatch_worker_thread2 + 39
11 libsystem_pthread.dylib 0x055fddab _pthread_wqthread + 336
12 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x05506992 kevent64 + 10
1 libdispatch.dylib 0x053548bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x05354556 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x07212922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x07212b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x071def92 MPWaitOnQueue + 199
6 com.adobe.ACE 0x03ab34dc 0x3ab1000 + 9436
7 com.adobe.ACE 0x03ab3441 0x3ab1000 + 9281
8 com.apple.CoreServices.CarbonCore 0x071df56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
11 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x03c1bf67 0x3c10000 + 48999
4 com.adobe.AGM 0x03c1bea6 0x3c10000 + 48806
5 com.adobe.AGM 0x03c1be44 0x3c10000 + 48708
6 com.adobe.AGM 0x03c1bae4 0x3c10000 + 47844
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x05500f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0550016c mach_msg + 68
2 com.apple.CoreFoundation 0x04626f69 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x04626541 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x04625d5a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x04625bbb CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x0237ef18 _NSEventThread + 283
7 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
9 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x05506976 kevent + 10
1 com.adobe.Acrobat.framework 0x0147ecd1 0x6a000 + 21056721
2 com.adobe.Acrobat.framework 0x013ddd6f 0x6a000 + 20397423
3 com.adobe.Acrobat.framework 0x013da7e5 0x6a000 + 20383717
4 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
6 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 13:: CVDisplayLink
0 libsystem_kernel.dylib 0x055057ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x055fed1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x05600bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x091fe540 CVDisplayLink::runIOThread() + 936
4 com.apple.CoreVideo 0x091fe180 startIOThread(void*) + 159
5 libsystem_pthread.dylib 0x055fc5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x055fc485 _pthread_start + 130
7 libsystem_pthread.dylib 0x05601cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x05506046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x055fddcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x05601cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x7eef8cb0 ecx: 0x03432160 edx: 0x0000030e
edi: 0x0360ac10 esi: 0xbff99958 ebp: 0xbff99a08 esp: 0xbff9989c
ss: 0x00000023 efl: 0x00010202 eip: 0x034164a4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000001
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x64000 - 0x64fff +com.adobe.Acrobat.Pro (11.0.06 - 11.0.06) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6a000 - 0x2013fe7 +com.adobe.Acrobat.framework (11.0.06 - 11.0.06) <AC8EA313-1D4C-344E-9595-6F9F4633FE66> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x21ae000 - 0x2dc9ff3 com.apple.AppKit (6.9 - 1265) <AE258D94-0272-394F-BBB7-9B5C165A4A78> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x3357000 - 0x33a8ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x3409000 - 0x340afff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x3412000 - 0x35ba4af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x35d8000 - 0x3903ff6 com.apple.Foundation (6.9 - 1056) <C8AE9C03-3460-354A-A8B6-EF4955BE600D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x3a9c000 - 0x3aaaff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x3ab1000 - 0x3c03fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x3c10000 - 0x41e5ff7 +com.adobe.AGM (AdobeAGM 4.28.134.1 - 4.28.134.1) <4EE50823-6517-3CEE-8154-05D8AE487BE8> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x4250000 - 0x426eff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x4274000 - 0x4571ffb +com.adobe.CoolType (AdobeCoolType 5.11.135.1 - 5.11.135.1) <36BDB79D-825C-3144-88D5-D9A26F756621> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x45a3000 - 0x45a3fff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x45ac000 - 0x45acfff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x45b0000 - 0x47b2ff7 com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x48ee000 - 0x48eefff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x48f8000 - 0x496dffb com.apple.framework.IOKit (2.0.1 - 907.1.13) <86D72735-9DFB-35C8-83F7-CE0DCF17D354> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x499d000 - 0x4b49ff1 com.apple.QuartzCore (1.8 - 332.0) <07F9B77F-35A2-3D21-99FA-CD3FCE5B9C7B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x4c00000 - 0x4c55ff7 com.apple.QuickLookFramework (5.0 - 622.3) <3C6ADC02-2C67-361B-B042-47DDCC0EDA5F> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x4c88000 - 0x4ef5ff6 com.apple.security (7.0 - 55471) <5FCF76B2-92C6-3404-87D3-91B3F6E203AA> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x5019000 - 0x5130ffb com.apple.WebKit (9537 - 9537.73.11) <74634980-1AC4-3874-9BC2-72E1ED8FB534> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x51e6000 - 0x51feff7 com.apple.ScriptingBridge (1.3.1 - 63) <6A12D8A2-A60D-3304-B3A8-DFE3901CC94A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x520e000 - 0x520efff com.apple.quartzframework (1.5 - 1.5) <5BB3FDD4-4727-3D1B-9582-C96F36DA1542> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x5212000 - 0x527bfff com.apple.SystemConfiguration (1.13 - 1.13) <542075CD-9085-3F30-B84B-DD0277D6A40E> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x52ad000 - 0x52b1ffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x52b7000 - 0x52c2ffb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
0x52d0000 - 0x52d5ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x52e1000 - 0x52e9fff libcopyfile.dylib (103) <1B1484BD-08B6-3BA9-94CA-A7C24B610EB3> /usr/lib/system/libcopyfile.dylib
0x52f1000 - 0x5341ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x5351000 - 0x5369ffd libdispatch.dylib (339.1.9) <6249BAE5-044F-3A7A-9CCC-03FF7E6B405B> /usr/lib/system/libdispatch.dylib
0x537d000 - 0x5380fff libdyld.dylib (239.3) <729B32AC-EEE2-3739-8CE3-F90838D51906> /usr/lib/system/libdyld.dylib
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0x140b1000 - 0x140b9fee libcldcpuengine.dylib (2.3.58) <713322D8-A643-3B9F-8194-9C4020D8A4D6> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x140c9000 - 0x140cafff com.apple.AddressBook.ContactsData (8.0 - 1365) <3A9C53C8-07EC-310D-80AD-0B6E2492F021> /System/Library/PrivateFrameworks/ContactsData.framework/Versions/A/ContactsData
0x140d0000 - 0x140d0ffd +cl_kernels (???) <5EE017CF-B172-4C2E-B342-C8033E7BE743> cl_kernels
0x140d2000 - 0x141bdff7 unorm8_bgra.dylib (2.3.58) <44644D3C-3D0EHello, and thank you very much for the reply!
I just tried with the HP Scan app and I managed to use some kind of "Adobe Mac PDF Plug-in" in order to convert everything. I had no crash... Here's a video of what I did once every pages were scan :
Also, I retried scanning with Acrobat and I had an other crash...
Yesterday, after posting here, I uninstalled my drivers and HP softwares, and tested with Apple's App Store automatic updates... I also reinstalled HP own drivers and softwares... Anyway... Nothing seems to make this work...
I guess using HP Scan and the "Adobe Mac PDF Plug-in" would be a good workflow. I can easily bring scan documents to PDF/A, but I can't apply OCR. I have to apply OCR once I'm in Acrobat.
However, this workflow is broken, because HP Scan doesn't seem to understand that us, French-Canadian, use Letter format by default, not this unknown A4 format... ... And I don't know how to change to format, neither the default format... The result is that all my scanned documents with HP Scan have A4 sizes...
I guess I'll have to call HP support or sumbit a ticket somewhere for this particular issue...
Also, maybe I should try plugging my printer directly into my Airport Extreme USB port, but I'll have to use Apple-certified manager (drivers? I don't really understand) instead of the one on HP website... Maybe Acrobat wouldn't crash with my printer plugged that way... ... This is complicated... -
How can I stop Shockwave Flash from crashing?
For the last few days I have been experiencing a problem viewing videos on web pages. The error message "The following plug-in has crashed: Shockwave Flash" appears across the top of the page and all the videos are black with a white logo in the middle. This is an intermittent problem throughout the day - so sometimes I can watch a video and other times not. Needless to say this is very frustrating.
I have the latest XP version and also the latest version of Google Chrome. Today I unistalled all Adobe programs (problem still continued) and then reinstalled them - so they are all the latest versions.
I have browsed through all the help pages and tried some of the suggestions - but the problem still persists.
To be honest, I had never even heard of ShockWave Flash until Friday last week when this first started happening!!
Does anyone have an answer for me..... please?Hello all,
I understand the frustration and we hear you loud and clear. We are actively working on this problem with Google and hope to have this resolved soon. For those that are crashing, could you navigate to the following, windows only, page in Chrome: about:conflicts
Once there, look to see if you have an software entry with the name "Rooks/Dolomite" If so, you might require an update to Trusteer's Rapport. Here's more info from Trusteer:
Dear Rapport users,
Thank you all for your feedback about our Beta version, regarding the Google Chrome Plug-in crashes.
It indeed seems we have successfully fixed the issue and so we have now finished uploading a stable version of the software that contains the fix you have been using.
This version is now available for download in the following link:
http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe
You do not need to uninstall the current version, you can simply install this version over the existing one.
Please make sure to restart your computer after the installation process is completed.
Sincerely,
Nitsan Bleiberg
Head of Technical Support
Trusteer
Additional details can be found on the following Google Chrome thread (see page 10): http://www.google.com/support/forum/p/Chrome/thread?tid=0d782f19a7a1a9ec&hl=en
Another thing to note, after reading through that thread it appears that the latest Chrome beta might also be helping some users out. It's something to consider trying to if you're finding Chrome release is to unstable to use properly.
Thanks,
Chris -
How can I stop Firefox 34 from crashing when I click a button on the NOrton 360 toolbar??
I have the latest Norton 360 and fully updated. Also have FF 34.05. After anywhere between an hour and 3 hours, clicking any of the Norton Toolbars buttons that open options and provide multiple log in options FF crashes and when I reopen it it brings up my old tabs and at the end it brings up the FF welcome screen. In the options, it changes my opening page to the Norton Welcome page and the option to open previous tabs which was there with open default site which now it the welcome screen. Need help as have tried several fixes from the net and none so far work. Have allowed FF to reinstall the pref file, have removed hardware acceleration as well as put flash into a non protected mode and none help.
Don't know if it is a FF or Norton issue but, it is a real issue. Please help.Thanks for your quick turn around. I'd be surprised if corrupt files as I only got the machine last Thursday but, it was a refurb so perhaps issues from the previous owner.
Do have some questions as follows:
It is a Windows 8.1 64 machine so will the fix recommended work??
looking at the page, appears option 2 is my best bet but, won't start until I get the go for Win 8.2. Assuming this is a good fix and since I would be doing it with the system and not a program, no malware??
As far as drivers, do have a app from HP that updates drivers and I updated everything after I got it going so should have the latest drivers and I did try alone unclicking the machine acceleration and no change there but, with the scan, might help. I have run all of the Windows updates which were quite a few with a new computer and do have Windows set to perform automatic updates so don't think I need to worry about graphic drivers??
Your thoughts on my questions before running the scan at the elevated admin level. By the way, I am the admin so do I simply run as admin or is there a higher thing I need to do to run at High Administrator???
Also, if after I run the scan and repair, if OK on Win 8.1 should I send your results to Norton for them to look at since almost all of the problems are with Norton and perhaps they have a fix with those issues and having running the driver fix should help them?? Also will the scan and repair indicate what was fixed and what wasn't.
Sorry so many questions but, don't want to mess up my new machine.
Thanks so much,
Dave -
How can I stop Google Drive from crashing on Mac OS Lion?
Every time I try to open anything on Drive on my computer, it crashes. Whether it's a document or presentation, my computer will not open anything without the browser (Safari) crashing. I am all up to date, and have tried opening Terminal to do sudo killall, I have re-installed Drive....and nothing has worked. Help?!
That would probably be a good question for Google.
-
Firefox crashes anywhere from startup to shutdown and everywhere in between. Idling, surfing, downloading.. none of these appear specific to my crash. Crash data isn't yet in Canadian English, so i'm not much help there. Far as i can tell, it's apps or memory usage, but without 'safe mode' there is little i can do to get Firefox back to the great browser it once was.
== Crash ID(s) ==
bp-225fa027-152e-4acb-8ab9-0b10b2100528, bp-90058e2e-3150-49d2-bc41-490fd2100527, bp-ead1241e-692a-4984-aa00-0f27f2100524
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322)One of the reports have links to a bug report:
http://crash-stats.mozilla.com/report/index/ead1241e-692a-4984-aa00-0f27f2100524
https://bugzilla.mozilla.org/show_bug.cgi?id=568405 - Bug 568405 – Crash [[@ JS_CallTracer] tracking bug
(please do not comment in bug reports)
Create a new profile as a test to check if your current profile is causing the problems.
See [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins".
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files).
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Do a malware check with a few malware scan programs.
You need to use all programs because each detects different malware.
Make sure that you update each program to get the latest version of the database.
http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
http://www.superantispyware.com/ - SuperAntispyware
http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked -
How can I stop Firefox asking to install things from its extension folder every time it starts up?
This happens with both versions of Firefox 3.6.28 and 22. (I have removed the latest version because I had so much trouble with it and no, I don't want it back and I am fully aware of the dangers the old versions put me in, thank you!) I have tried to delete the things from the extension folder, but the items it is asking to install aren't in there.
I am using XP with SP3.This can happen if you use the same profile folder with different Firefox versions (i.e. the version listed in compatibility.ini is different).<br />
You should always use separate profiles for each Firefox version.
*https://developer.mozilla.org/en/Mozilla/Multiple_Firefox_Profiles
It is possible that there is a problem with the file(s) that store the extensions registry.
Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
*https://support.mozilla.org/kb/Profiles
New files will be created when required.
See "Corrupt extension files":
*http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
*https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar to check if there is a compatibility update available.
If this hasn't helped then also delete the addons.sqlite file. -
How can I stop firefox opening another window without my veification
An additional window is opened in the background and unless I spot it when I close the version I am using it loses all my tabs. Some I keep for information purposes and are the lost if I do not scan throught the history to find them, which takes considerable time.
If you opened Firefox in Safe Mode then closed Firefox (File > Exit), you can not use the recently used applications link/list the first time you re-start Firefox in regular mode. Instead, use your desktop icon/shortcut one time to open Firefox in regular mode, then the recently used applications link/list will be updated to open Firefox in regular mode.
See: http://support.mozilla.com/en-US/kb/Firefox+is+stuck+in+Safe+Mode
<u>'''Graham Willmott'''</u>
<u>'''''Other Issues'''''</u>: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
<u>'''Update Java'''</u>: your ver. 1.6.0.17; current ver. 1.6.0.20 (<u>important security update 04-15-2010</u>)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed. -
How Can I Stop My Photoshop Crashing after every 2/3 actions?
Hi, ive recently got photoshop cs6 and after every 2/3 actions i get a message saying 'photoshop isnt working' or something like that then i get told to 'close program'
how can i stop this happening?
here is my system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2394 MHz
Built-in memory: 3891 MB
Free memory: 1712 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Photoshop crashed on 02/02/2014 at 18:54:30 (GetImageViewResourceSharingGLContext)
The GPU Sniffer crashed on 02/02/2014 at 18:55:58
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
No video card detected
Serial number: 92628701192123445467
Application folder: C:\Users\Matty\Desktop\Photoshop CS6\Adobe Photoshop CS6\AutoPlay\Docs\App\PhotoshopCS6\
Temporary file path: C:\Users\Matty\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 298.1G, 190.7G free
Required Plug-ins folder: C:\Users\Matty\Desktop\Photoshop CS6\Adobe Photoshop CS6\AutoPlay\Docs\App\PhotoshopCS6\Required\
Primary Plug-ins folder: C:\Users\Matty\Desktop\Photoshop CS6\Adobe Photoshop CS6\AutoPlay\Docs\App\PhotoshopCS6\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libeay32.dll The OpenSSL Toolkit 0.9.8g
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
ssleay32.dll The OpenSSL Toolkit 0.9.8g
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Sumi-e 13.0
Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONEFirst, go install all the CS6 updates -- you're still on 13.0.0!
-
Mail on my G5 keeps crashing or locking up, how can I stop this?
Mail on my G5 keeps crashing or locking up, how can I stop this?
You can clear history with these instructions: [[How do I clear private data on Firefox for Android?]] and with these you can clear the app data:
Go to App manager and select Firefox, clear app data. (Please note this will wipe all data from the app storage including profile) -
If my network connection goes out briefly due to a problem at my ISP, FireFox immediately opens a "diagnose network problems" page. This is particularly annoying when I don't even have FireFox or any other software open. Ideally, I do NOT want FireFox to even check if my Network is connected. How can I stop this?
Application Basics
Name: Firefox
Version: 36.0.4
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Avast Online Security
Version: 10.2.0.187
Enabled: true
ID: [email protected]
Name: Download Manager Tweak
Version: 1.0.8
Enabled: true
ID: {F8A55C97-3DB6-4961-A81D-0DE0080E53CB}
Name: FinalVideoDownloader plugin for Mozilla Firefox
Version: 1.0.1
Enabled: true
ID: [email protected]
Graphics
Adapter Description: AMD Radeon HD 6670
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 1024
Device ID: 0x6758
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.16384)
Driver Date: 7-4-2014
Driver Version: 13.251.9001.1001
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 25451458
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.link.open_newwindow: 2
browser.places.smartBookmarksVersion: 7
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20150320202338
browser.startup.homepage_override.buildID: 20150320202338
browser.startup.homepage_override.mstone: 36.0.4
browser.tabs.autoHide: true
dom.mozApps.used: true
extensions.lastAppVersion: 36.0.4
font.internaluseonly.changed: false
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-gmpopenh264.lastUpdate: 1423171160
media.gmp-gmpopenh264.version: 1.3
media.gmp-manager.lastCheck: 1430187591
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1430187593
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf
plugin.importedState: true
plugin.state.npgeplugin: 0
plugin.state.npgoogleupdate: 0
plugin.state.npitunes: 0
print.printer_Canon_MX920_series_Printer.print_bgcolor: false
print.printer_Canon_MX920_series_Printer.print_bgimages: false
print.printer_Canon_MX920_series_Printer.print_colorspace:
print.printer_Canon_MX920_series_Printer.print_command:
print.printer_Canon_MX920_series_Printer.print_downloadfonts: false
print.printer_Canon_MX920_series_Printer.print_duplex: 0
print.printer_Canon_MX920_series_Printer.print_edge_bottom: 0
print.printer_Canon_MX920_series_Printer.print_edge_left: 0
print.printer_Canon_MX920_series_Printer.print_edge_right: 0
print.printer_Canon_MX920_series_Printer.print_edge_top: 0
print.printer_Canon_MX920_series_Printer.print_evenpages: true
print.printer_Canon_MX920_series_Printer.print_footercenter:
print.printer_Canon_MX920_series_Printer.print_footerleft: &PT
print.printer_Canon_MX920_series_Printer.print_footerright: &D
print.printer_Canon_MX920_series_Printer.print_headercenter:
print.printer_Canon_MX920_series_Printer.print_headerleft: &T
print.printer_Canon_MX920_series_Printer.print_headerright: &U
print.printer_Canon_MX920_series_Printer.print_in_color: true
print.printer_Canon_MX920_series_Printer.print_margin_bottom: 0.5
print.printer_Canon_MX920_series_Printer.print_margin_left: 0.5
print.printer_Canon_MX920_series_Printer.print_margin_right: 0.5
print.printer_Canon_MX920_series_Printer.print_margin_top: 0.5
print.printer_Canon_MX920_series_Printer.print_oddpages: true
print.printer_Canon_MX920_series_Printer.print_orientation: 0
print.printer_Canon_MX920_series_Printer.print_page_delay: 50
print.printer_Canon_MX920_series_Printer.print_paper_data: 1
print.printer_Canon_MX920_series_Printer.print_paper_height: 11.00
print.printer_Canon_MX920_series_Printer.print_paper_name:
print.printer_Canon_MX920_series_Printer.print_paper_size_type: 0
print.printer_Canon_MX920_series_Printer.print_paper_size_unit: 0
print.printer_Canon_MX920_series_Printer.print_paper_width: 8.50
print.printer_Canon_MX920_series_Printer.print_plex_name:
print.printer_Canon_MX920_series_Printer.print_resolution: 0
print.printer_Canon_MX920_series_Printer.print_resolution_name:
print.printer_Canon_MX920_series_Printer.print_reversed: false
print.printer_Canon_MX920_series_Printer.print_scaling: 1.00
print.printer_Canon_MX920_series_Printer.print_shrink_to_fit: true
print.printer_Canon_MX920_series_Printer.print_to_file: false
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_left: 0
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_right: 0
print.printer_Canon_MX920_series_Printer.print_unwriteable_margin_top: 0
print.printer_HP_Photosmart_C4380_series.print_bgcolor: false
print.printer_HP_Photosmart_C4380_series.print_bgimages: false
print.printer_HP_Photosmart_C4380_series.print_colorspace:
print.printer_HP_Photosmart_C4380_series.print_command:
print.printer_HP_Photosmart_C4380_series.print_downloadfonts: false
print.printer_HP_Photosmart_C4380_series.print_duplex: 0
print.printer_HP_Photosmart_C4380_series.print_edge_bottom: 0
print.printer_HP_Photosmart_C4380_series.print_edge_left: 0
print.printer_HP_Photosmart_C4380_series.print_edge_right: 0
print.printer_HP_Photosmart_C4380_series.print_edge_top: 0
print.printer_HP_Photosmart_C4380_series.print_evenpages: true
print.printer_HP_Photosmart_C4380_series.print_footercenter:
print.printer_HP_Photosmart_C4380_series.print_footerleft: &PT
print.printer_HP_Photosmart_C4380_series.print_footerright: &D
print.printer_HP_Photosmart_C4380_series.print_headercenter:
print.printer_HP_Photosmart_C4380_series.print_headerleft: &T
print.printer_HP_Photosmart_C4380_series.print_headerright: &U
print.printer_HP_Photosmart_C4380_series.print_in_color: true
print.printer_HP_Photosmart_C4380_series.print_margin_bottom: 0.5
print.printer_HP_Photosmart_C4380_series.print_margin_left: 0.5
print.printer_HP_Photosmart_C4380_series.print_margin_right: 0.5
print.printer_HP_Photosmart_C4380_series.print_margin_top: 0.5
print.printer_HP_Photosmart_C4380_series.print_oddpages: true
print.printer_HP_Photosmart_C4380_series.print_orientation: 0
print.printer_HP_Photosmart_C4380_series.print_page_delay: 50
print.printer_HP_Photosmart_C4380_series.print_paper_data: 1
print.printer_HP_Photosmart_C4380_series.print_paper_height: 11.00
print.printer_HP_Photosmart_C4380_series.print_paper_name:
print.printer_HP_Photosmart_C4380_series.print_paper_size_type: 0
print.printer_HP_Photosmart_C4380_series.print_paper_size_unit: 0
print.printer_HP_Photosmart_C4380_series.print_paper_width: 8.50
print.printer_HP_Photosmart_C4380_series.print_plex_name:
print.printer_HP_Photosmart_C4380_series.print_resolution: 0
print.printer_HP_Photosmart_C4380_series.print_resolution_name:
print.printer_HP_Photosmart_C4380_series.print_reversed: false
print.printer_HP_Photosmart_C4380_series.print_scaling: 1.00
print.printer_HP_Photosmart_C4380_series.print_shrink_to_fit: true
print.printer_HP_Photosmart_C4380_series.print_to_file: false
print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_bottom: 0
print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_left: 0
print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_right: 0
print.printer_HP_Photosmart_C4380_series.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1427897875
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSSMIME
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSSSL
Expected minimum version: 3.17.4 Basic ECC
Version in use: 3.17.4 Basic ECC
NSSUTIL
Expected minimum version: 3.17.4
Version in use: 3.17.4
Experimental Features
--------------------- -
How do I stop Adobe Reader from crashing on my unprivileged user?
I am running Windows 7 and I needed to create an unprivileged user on my computer. When I open a PDF file, it almost instantly crashes (I can view the document for about three seconds). If I simply open Adobe Reader without a PDF and click Edit -> Preferences, it crashes. If I open a PDF in any browser, it crashes.
From what I have been able to surmise, it seems that Adobe Reader is trying to read the registry of my privileged user. I have tried uninstalling Adobe Reader, temporarily giving privileges to my unprivileged user, installing Adobe Reader on that user, and then remove the permissions, but the crash still occurs. The only way to stop Adobe Reader from crashing is to start the program as an administrator or change the account type to administrator. How do I stop Adobe Reader from crashing on my unprivileged user?It said "Adobe Reader has stopped working" soon after I opened it, but I was still able to scroll down the document. It was only once I pressed Close Program that it stopped working.
Upon trying it a second time, it immediately stopped letting me scroll down when the program crashed. Here is the error log, I receive the exact same exception code every time:
Application Error
Faulting application name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
Faulting module name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
Exception code: 0x40000015
Fault offset: 0x000b7e40
Faulting process id: 0x104c
Faulting application start time: 0x01ce02e04f2d96cc
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Report Id: 961d161d-6ed3-11e2-9fb2-001fbc09988e -
All of a sudden Safari is automatically launching loud and annoying ads. How can I stop this
Annoying and loud ads are popping up and playing automatically in Safari. How can I stop this? I have 8.0.5 and OS 10.10.3
There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
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