How can I stop my girlfriend s 3GS from tripping out battery wise and screen going black?

So Ye I was on earlier and the response I'm getting is oh you got your girlfriends 3gs iPhone jailbroke so no can do apple support wise, I paid my network to request to apple to give me the code for the phone they did as I got my 4s and the code was given to my network from apple and I sync ed it with iTunes, I don't do underhanded or shady back street shop rubbish. You do a job properly once and make sure it's offical,is there any one that can help me please with a logical answer to my problem?its getting a bit of a joke because you have to keep charging it is it to do with ios or hardware or BOTH ?

Not entirely sure if that was all English or not... but here ya go:
Follow basic troubleshooting found in your user Guide for your phone.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
#1: Reset: http://support.apple.com/kb/HT1430
#2: Restore: http://support.apple.com/kb/HT1414

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