How can I switch my cloud membership to a different country?
Hello,
I started my cloud memebership in June 2012 in the UK (1 year contract) and moved now to Germany. Unfortunately I can't change the country infomation under “My Adobe“. Is there any other solution than cancelling my membership (which means I have to pay penalties because it runs less than 1 year), setting up a new account for Germany and buying a new membership?
Thank you
Hi John,
Please contact our customer service and explain what happened. They should be able to help you get things setup at the new address and waive the fees given the circumstances.
http://helpx.adobe.com/de/contact/
If you select Creative Cloud and then cancellation or refunds and the still need help button, it should allow you open a chat session with an agent.
-Dave
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