How can I talk to someone about getting my iphone repaired?

How do I get my phone repaired?  No one will talk to me and the iphone store says because the back was removed and battery disconnected, they will not repair it.  Is this true?

There are no user serviceable parts in an iPhone. If the back was
removed and the battery disconnected, your warranty was voided.
Apple will not repair iPhones that have been opened by others.
Take the iPhone back to where the back was opened - maybe they
can fix the problem.

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