How can I talk to someone or send an e-mail and get the answer. We are not all computer's geeks.

I need help from someone who can talk, phone number, or e-mail I can explain the problem. I am paying for Skype and I am not able to use it. How can I get real help. I am not a computer geek, I need help, not your texts with abreviations I don't understand. How can I cancell paying. You are charging me monthly and I am not using Skype. It says now with my new computer that it is not connected and it was a case with my old computer as well and everything is okay with my internet. Dam it.my e-mail is: [e-mail removed for privacy and security]Please reply.

uninstalled firefox ....deleted all files still remaining under mozilla firefox directory in program files ... to avoid having to reprogram all my settings, reisntall all addons as well .. I did not remove anything from mozilla firefox that is stored in either appdata or under the windows users directory (if any)
... the as suggested reinstalled the latest version of the firefox browser using the link you provided in the email ..; tested and several issues still remain present and unresolved ....
so please this is urgent or I will have to jump browsers and start using chrome .. because we work 14 hours a day 6 (sometimes 7) days a week, to get ready for the launch of our newest venture and we cannot lose that much days on browser related issues ... so please instead of putting me through week long step process .. of do this .. do that .. can you please actually look into the issue from your end .. I use firefox for so many, many years thta I deserve this kind of support .. thnx Robert

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