How can i tell what Service Pack I am on

Post Author: Fran
CA Forum: Upgrading and Licensing
Hi there,
I am running Crystal Reports XI and wanted to know how i can tell what Service Pack is installed - i looked under help but couldnt see anything obvious.
Thanks
Fran

Post Author: jeffb
CA Forum: Upgrading and Licensing
I finally found the knowledge base article on here to find the exact version of a deski client
KBase Article ID:68351
Resolution
You can check the correct version number in two different places:
Central Configuration Manager
Desktop Intelligence Report Server (Start > All programs > Business Objects XI Release 2 > BusinessObjects Enterprise > Central Configuration Manager).
EXE Version Tab
1. Browse to the drive where you installed Desktop Intelligence. For example:
\Program Files\Business Objects\BusinessObjects Enterprise 11.5\win32_86
2. Right-click the busobj.exe file, click Properties then click the Version tab.
More In formation
The following list shows what the version numbers should be depending on which patch combination you have:
BO XIR2 RTM
11.5.0.313
BO XIR2 + SP1
11.5.3.417
BO XIR2 + SP1 + MHF1
11.5.7.608
BO XIR2 + SP1 + MHF1 + CHF16
11.5.7.811
BO XIR2 + SP1 + MHF1 + CHF20
11.5.7.1048
BO XIR2 + SP1 + MHF1+ SP2
11.5.8.826
BO XIR2 SP2 + FP2.1
11.5.8.826
BO XIR2 SP2 + FP2.2
11.5.8.939
BO XIR2 SP2 + FP2.3
11.5.8.963
BO XIR2 SP2 + FP2.4
11.5.8.998
BO XIR2 SP2 + FP2.5
11.5.8.1030
BO XIR2 SP2 + FP2.6
11.5.8.1061

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    Post Author: Fran
    CA Forum: Upgrading and Licensing
    Hi there,
    I am running Crystal Reports XI and wanted to know how i can tell what Service Pack is installed - i looked under help but couldnt see anything obvious.
    Thanks
    Fran

    Post Author: quafto
    CA Forum: Upgrading and Licensing
    Look in the "patches" folder under "<Program Files>\Business Objects\Crystal Reports 11". It will give you a folder listing for each service pack, monthly hotfix, and critical hotfix you have installed. If you are using Crystal Reports XI R2 you will want to look in your Add/Remove Programs instead.

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