How can I turn off sound controll whele on the Satellite A200

How can I turn off the external sound controll in front of laptop - the wheel? It does not work, sound volume is permanently muted.
OS: MS Windows XP
Thanks

Thank you Jaba,
it is Toshiba Satellite A200 Series. Drivers, its configuration and configuration of operating system is OK. The wheel is mechanical damaged, so that is the point. I have to disable its function in operating system. But where can I disable it? I have tried to uninstall Toshiba utilities (controls, hotkeys), reinstall drivers. I have tried to find an option in BIOS, there was no one.
btw: I am a linux administrator, but I have advanced knowledge of windows systems so you can be short.

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