How can I unlock my UK phone for AUS use when sourced from UK Apple Store (so without service provider to do it for me)?

So my Aus iPhone that I had unlocked to do a bit of travelling went for a swim in the Med- my service provider back home informed me that in order to claim on insurance internationally that I should get a new one from an Apple Store and send them the bill etc etc. I did that, and all was fine with the rest of my trip on a prepaid UK sim.  Now I am home and want to put my AUS sim in (where I am under postpaid contract) but my iPhone is not recognising it, with an error message of 'Invalid Sim'.  My service provider cannot help as the product was sourced from Apple originally and not them. Can someone let me know how this can be fixed?

Okay, so if you purchased your iPhone from an Apple store in the UK then it is fully unlocked.  Apple in the UK sell fully and officially unlocked iPhones, so you should not have a problem with inserting any sim card into your phone.  The phone will be unlocked as long as you purchased the phone in the UK for the full purchase price and not as sim free rather than unlocked.
Have a word with your provider, as there could possibly be a problem with your sim card.  Get a new sim card and try that.  There is no reason why this should not work on an unlocked iPhone.

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