How can I update Creative Cloud?

I'm told an update to my Creative Cloud is available. When I click to update it, the update always stops at 43% and then gives me an Error Code: 1. Contact Customer Support. When I click on "Contact Customer Support" I don't get ANY support at all. Instead I'm lead in a circle that never ends and there are no options for chat, email, or phone support. Adobe help for their customers seems dismal.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ... I have a pc

    hello
    I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ...
    I have a pc
    pls help me

    restart your computer and retry.

  • How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    Hi Bussada,
    No, you dont have to uninstall Creative cloud from the other machine. You can use your Adobe ID to download and install the software on the other machine. Please ensure that you don't use both machine at the same time.
    Download creative cloud desktop app from this link.
    https://creative.adobe.com/products/creative-cloud
    Regards,
    Abhijit

  • Can not update creative cloud

    Can not update creative cloud, it keeps saying "Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support". Any ideas?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

    I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both computer Cloud subscription activations may not be in use at the same time

  • How can I Install creative cloud middle east version

    How can I Install creative cloud middle east version

    Not sure what you mean. There is no specific ME version. You just install Creative Cloud and based on your language pref it will install suitable program versions.
    Mylenium

  • I live in Belarus, how can I install Creative Cloud?

    Hello
    I live in Belarus, how can I install Creative Cloud? if you use the Russian language?

    You can't turn it off.

  • Hi together how can i transfering Creative Cloud mebership complet to photo only Cloud membership (Photoshop,ligthroom)

    hi together how can i transfering Creative Cloud mebership complet to photo only Cloud membership (Photoshop,ligthroom) ?
    THX

    hi together how can i transfering Creative Cloud mebership complet to photo only Cloud membership (Photoshop,ligthroom) ?
    THX

  • How can I install Creative Cloud Desktop on a MacBook Pro running Parallels Desktop and Windows 8.1?

    Does anyone have any help for installing Creative Cloud on a MacBook Pro running Parallels Desktop and Windows 8.1? I downloaded the app, double-clicked it, said yes to allowing it to change my system, and received a notice of installation failure with Error code 1000. Any help much appreciated.

    RogueResearcher please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to install the Creative Cloud Desktop application.  If you continue to experience Error Code 1000 can you please post a screen shot of the error?  Please see FAQ: How do I capture and post a screen shot or video? for information on how to post an image.

  • I can't update creative cloud

    I can't open Creative Cloud.
    I log in and it tells me there is a new version of creative cloud. I click on update and it just shuts down creative cloud.
    I re-open creative cloud and it asks for a proxy password. I don't know what this means. I just try logging in using my Adobe login and it then asks me to log in using my Adobe login. Then it shuts down saying there is Update to creative cloud available on my bottom task bar. I click on that icon and it just tells me again that there is an update available.
    Nothing is happening...
    I am on a network and I have tried logging into just my computer but the same thing is happening.
    Help!

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • How can i install creative cloud after computer reset

    I had the redemption code from my employer, used it, was working fine - no dramas.  After factory reset of computer can not download creative cloud. Can anybody help?

    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing

  • How can i run Creative Cloud on 2 Computers

    Hi! How can I install apps form the adobe creative cloud on 2 computers?
    I installed the apps on one computer and it's working fine. Then I downloaded the creative cloud on the second one (with the same ID).
    But when I install the apps on the second one, they appear as trial versions for 30 days. What can i do to have the real thing?
    I have an Creative Cloud Abo...

    Daniel
    You can load creative cloud on two computers, as long as you only use it on one at a time.
    Download and install as you did on the first computer:
    Sign in to your Adobe account on the Adobe website using your Adobe ID, download the Cloud desktop app then download the software.
    You can download the installer for Creative Cloud from here :
    Creative Cloud Help | Creative Cloud for desktop. After you install the Creative Cloud desktop application , you will need to sign in with an Adobe ID and Password.
    This link offers more information and step by step instructions if you need it:
    Creative Cloud Help | Download, install, update, or uninstall apps
    Pattie

  • How does one update Creative Cloud?

    I got an email that the 2014 release of Adobe Creative Cloud includes 14 updated desktop apps, new mobile apps, and hundreds of new features. It says "log in to update apps." And then I don't see how to update them once I've logged in.

    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html may help

  • How can i get creative cloud in Aruba?

    Can anyone tell me how to get creative cloud in Aruba as it is not yet available here?

    Login to adobe.com from your end and try to place the order. If not available from adobe.com then look for any reseller.

  • Mac was stolen how can I uninstall Creative Cloud on it?

    Recently I had my Macbook Pro stolen and one of the accounts for my Creative Cloud was on it. Is there anyway that I can remove it from my account?

    Mgherber I am sorry that your Macintosh got stolen.
    You can adjust the password on your Adobe ID.  Beyond that if you attempt to activate on a third computer you will be given the option to deactivate all.  Once this option is selected the next time your old computer attempts to activate the Creative Suite software it will request the updated credentials.

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