How can I update my creative cloud?

I have been using the single-app membership to creative-cloud for Photoshop for 19.99 a month but I want to update to the 29.99 a month so I can use all the Apps. I tried to update and it says I can't because I already have the single-app membership but it is supposed to expire this month. Do I have to cancel that subscription first to get the upgraded one? I don't understand how this works. I originally thought I was buying the student package of full use of the apps for 19.99 a month but I guess I didn't either. Any help would be appreciated. If I want to cancel how do I go about doing that?Do I have to call the number? Thank you.

Hi Hilary,
You will have to change the plan to upgrade from Single app subscription to Creative cloud complete.
Please contact the support through call/chat.
Regards,
Sheena

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    General Info
    Chat start time
    Jun 9, 2014 1:25:10 PM EST
    Chat end time
    Jun 9, 2014 2:01:47 PM EST
    Duration (actual chatting time)
    00:36:37
    Operator
    Nalini
    Chat Transcript
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
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    Nalini: give a min
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    Nalini: you can once seek help from apple store
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    Nalini: that*
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