How can I upgrade to Adobe Acrobat 9 Pro Extended?
Hello,
I bought the upgrade for this version, but when I installed it and entered my new licence number, a message said that I have to have the previous version installed on the PC as proof I have an older version. Acrobat 6 would not install if 9 was installed, so I uninstalled 9, installed 6 and am now trying to install 9. Now a message is saying that it's highly recommended to uninstall 6 first to avoid application conflict. Should I just ignore the message and install it anyway?
I waited very long on the phone and could not get help from customer service.
Can anybody help with this problem?
Thank you.
fwiw -
My takeaway from the TechNote below is that you'd start with your Acrobat 6 installed.
You'd run the upgrade installer.
At some point the installer is to provide an alert associated with the "Required Auto Removal".
Required Auto Removal indicates that you will receive a warning that an older or less functional product has been detected.
You can remove the less functional product or cancel the installation.
You'd let the installer remove the "older" product.
Acrobat product interoperability: Install and remove Acrobat and Adobe Reader (9.x on Windows)
TechNote ID: 333223
http://kb2.adobe.com/cps/333/333223.html
Be well...
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