How can I use either the contact center reporting or CAR to identify calls transferred from agents to other extensions?

We are not to the call manager and I am trying to find a way to report calls that were received to our customer service agents though the call queue but were subsequently transferred to an extension out side of the queue. With our implementation we changed call routing and need to see how many misrouted calls are getting to the queue.

Marc,
Are you on UCCE or UCCX? If you're using UCCE, the Termination_Call_Detail table includes a record of all transfers made by Agents.
-Jameson

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How can i use in the same time input line and mic to recorder in several track whit SONAR

I have beem recording only input line because SONAR 4 not recognized the mic in, Help me!!!.
Thank you. Sorry for my english

LIMACAR wrote:
How can i use in the same time input line and mic to recorder in several track whit SONAR 4. I have beem recording only input line because SONAR 4 not recognized the mic in, Help me!!!.
Thank you. Sorry for my english
Depending on which soundcard you have there, but if your card is capable for
ASIO -> activate I/O drivers on Sonar/Options/Audio/Drivers -tab (mic/line sources should be listed there --> activate) and select the mic or/and Line sources on tracks "I" - dialog
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jutapa
ADDED:
You can also install modded version of Audigy 2 drivers/software but I have never done this w/ Li've! 5. so I can't be sure if you get ASIO support for your card.
Here are the instruction --> http://www.tech-pc.co.uk/audigy-2.php
jutapaMessage Edited by jutapa on 05-25-2006 02:48 PM

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How can I use either the contact center reporting or CAR to identify calls transferred from agents to other extensions?

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