How can i use my garanty out from the city that i bought my iPhone?

Hi, i was living in London, for arround 3 years i bought my iPhone 5 while i was living there, now i am in Peru (Lima) and my iPhone is not working propertly.
The mobile is not sound when some one i calling me, also when i receive a msge from whats app, facebook or bbm etc. I went to an iSupport here in Lime and they told me that apparentlly is a problem whith the sound botom on the left side, is not working. Becouse when they try to put it this one up or down nothing apear on the screen, it is suppose to show a bell whit a cross on the middle but this image never appear.
They also told me that the garantee is regional, so if i bought in London i have to put it in London.
I appreciate your coments as soon as possible.
Regards;
Juan E. Pereira
<Phone Number Edited by Host>

Not London solely, but an iPhone sold in the United Kingdom will be be supported and serviced by Apple only in the United Kingdom or one of the other European Union countries (the EU is considered to be a single country for warranty/support purposes). You will need to take your iPhone to such a country or send it to someone you know there to get it services.
Regards.

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