How can I use two "Status profile" for two categories of users?

Question

Hi friends,
I tried to configure two categories of users :
1 - First category (User1) can process the message and access to the standard Status profile (SLFC0001),
2 - The second category (User2) can process the message using another status profile (ZSLFC001).
To do this, i process like following :
1 - I created ZSLFN autorization key by copying of SLFN (Tcode :BS52).
2 - I created the Status Profile "ZSLFC001" by coping the SLFC0001(TCode : CRMBS02).
3 - I suppress some user status (ex : send to sap) and I replace SLFN autorization key by "ZSLFN"
4 - I created Transation type "ZLFN" assigned to ZSLFC001 status profile.
5 - I created a ZSAP_SUPPDESK_PROCESS rôle and I set the ZSLFN as authorization key in "B_USERST_T" and in "B_USERSTAT". This role is affected to the User2
Unfortunately, the User2 see and access to the "Send to SAP" user status. I think that the status profile ZSLFC001 is not used!!!
Tank you for your help,
Samad

Answer 1

Hello Xavier,
I changed the Process Type in DNO_CUST04, and I had a error message : "The system could not create the message because of an RFC connection "NONE " error Message was not created".
Furthermore, The change of process type will affect all users.
I think that there are two possibilities :
- Using process type (SLFN or ZLFN) according to the user processor,
- or using the same process type (SLFN) and according to the processor to load the appropriate "status profile".
Please find below more informations about the role:
- the Manually   Status Management: Set/Delete User Status                    B_USERSTAT
   Activity                  :    01, 06                                
   Authorization key   :    ZSLFN                               
   Object Category     :     *                                          
   Status Profile         :    *                                          
Thank you
Best regards
Samad