How can I view previous soft-closed service requests on Metalink?

Hi,
I'm trying to find a previous service request that I lodged on Metalink that has been closed normally (soft-closed), however all I can find are currently open ones, and hard-closed ones (if I tick a box). How can I use Metalink to view these previous service requests?
Thanks
Adam

I believe they automatically get hard-closed after a period of time (default 14 days unless you ask for more)? How old are the soft-closed ones? See metalink note: 166650.1 Working Effectively With Support

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