How can my Serial Number be Invalid - New unopened box??

I have a problem.  I purchased adobe Acrobat XI Pro.  A NEW, UNOPENED SHRINK-WRAPPED BOX with the Adobe fancy Adobe Tamper proof logo on the box Adobe part numbers serial number etc.
Yet I keep being told that it is an invalid serial number.  How can this be?  Can anyone tell me how my product is invalid?  Does anyone stand by the product?
I tried to attach an image of the box, logo, DVD, and serial number but for some reason it won’t load. If you need more info please ask.
PLEASE HELP!  I feel like Adobe ripped me off.
<Screenshot removed by Moderator >

I did not see a problem with posting the serial number since it keeps coming up as invalid.  It was purchased from an online retailer who is not helpful.
But the product is a new, unopened item and is a legit adobe product as seen in the images.  How can Adobe sell products with serial numbers that don’t work?
Adobe Help and support chat practically hung up on me when I told them it was not purchased from them but an online retailer.
I keep being run around in circles and I am getting very upset about it.
Barry

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