How can reach someone that can help me

Question

I am leaving feedback here because countless attempts to reach verizon by phone, chat, & email have  proven to be frustrating and impossible. If I had a few thousands extra dollars I would buy out my contracts today. On Friday 9/12/2014 I went to add a debit card to my account that I planned to begin using on a later date ( I had yet transferred my automatic deposits to the new account).
I went in an successfully added the new debit card and immediately got a pop up saying that you for paying your bill. I went to try and reverse it but that was impossible. I then thought I will use the chat feature. Multiple attempts at various times from 8-1pm I tried and failed to contact the mother ship ( btw I could access and buy anything on your site). I then attempted to call and explained my situation. After many failed attempts and super long waits on hold only to be cut off.  Wash, rinse, repeat. I now had contact with the mother ship. I was then told that they couldn't help me but that someone on another Verizon planet could. They texted me a number. I called that number. Bingo I had a list of choices, none of the choices applied. There was never an option to talk to anyone. So I went back to option 1 and 2. After waiting on hold for thirty minutes I felt my time would be better waisted online watching the "updating your account, all agents are busy, please call this number if you have thirty minutes to waist (I added the last part). We'll that worked so well (the chat) that I decided I would attempt it over and over again expecting different results (there is a word for that). I though I will send an email. I traveled throughout the verizon galaxy looking for the link that says email us. I never found the link on that planet but a quick spaceship ride to planet Google sent me here to a magic place. Yes  I am  just humor in myself with the space references, i watched the first two Star Wars while I was on hold or waitingI for the chat window to go from a blank box to little glimmers of hope shaped like text.  So here I set, no solution, i am planning to go to my old bank get out cash and then to the new bank so I can get money into my account. I am not above believing that initially I made a mistake when I added the new debit card. However the disaster that followed is all on verizon.
It is customary at this point for me to state what I want to happen. In a perfect world the charges would be reversed and I could pay with my other account. Since I am pretty sure (based on how well the rest of this experience has gone ) that I will not even get a reply so I will just  (as Jim Steinman wrote for meatloaf) " I'm praying for the end of time, cause if I have to spend another minute with you I don't think I can really survive".  Overly dramatic but I'm just humor image myself anyway.

Answer 1

If this tirade wasn't full of non useful information it would have been a better read.
Fact: You added another card to your payment screen. Then you saved the account.
However doing so triggers a payment on any outstanding invoice since you are telling Verizon to charge to that payment method. This is not Verizon's fault. However if you did not owe any balance it will accept another card or checking account or debit card and once you save it they are then all listed as payment choices.
However if you don't use any of the saved payment methods in a six month period they will drop off.
You should have used EDIT to enter the new account number and saved, it would not submit a payment request under edit. This I have done in the past with no problems.
Hey we live and learn.
Payment reversal? Doubtful.
If you contact your bank and they reverse it Verizon may put you on a cash only at a store location since it is still a returned payment.
Good Luck