How can restore the ipad is disabled.....

How can restore the ipad is disabled.....

Hi,
just thought I would put my two cents worth in.
I recently had an 89 year old friend disable her ipad and so as she had never backed it up to iTunes etc, had to do the system restore.
This stuck on me several times and despite using the steps in:
Read This: If you can't update or restore your iPhone, iPad, or iPod touch
It got to a point where after the 80 odd minutes got to - Processing file please wait - well after waiting over night and still no joy and trying other pc's in case it was the PC, I resorted to ringing apple care. They were great..
It turned out that the file had actually downloaded but hadn't extracted. So what we did was simply take the lightening cable out of the ipad and as I put it back in, instead of just holding the home key down, held the on/off switch down at the same time as well as the home key ( a bit of juggling to do all three at the same time) but then the iTunes screen changed to say extracting and from there away it went. The apple logo came up on the ipad and it restored as normal - maybe about 20 mins. Whilst we lost all previous data, it was not a big deal to get some back from the app store etc. But If I had thought or known to try that step it may have saved me about 5 hours of wasted time.
So if this can help anyone else you then great.
Trish

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