How can this be?

Someone's Q10 wouldn't come up. Thinking it's a battery issue, on getting home he put on a spare battery. It still wont come on. Hours later its still not coming on. He tried reloading the software using BB Link without success.
The solution was to leave the battery out all night. The next morning the Q10 came on and worked fine again.
What could be the reason for this solution having worked in multiple cases?
. . . . Pete

This has been seen, albeit rarely, not zero. I would suspect that capacitors and other electrical things inside the device need time to fully drain of energy, even after the battery is removed. We typically suggest a quick remove/insert, and if failed, wait 15 minutes between, and then if that still fails, to wait 2 hours between. It seems odd indeed, but if it works, it works.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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