How can this Business scenerio be mapped in SAP

Hi,
Company creates an Annual Maintenance Contract (AMC) for a material or Service.
Say it is for a Material (Eg: A/c).
Company enters into an AMC with their customer stating that only 4 free services will be rendered against AMC and from there on, the extra services performed will be on chargeable basis against the AMC.
Regards,
K S Srinivas Reddy

Hi,
This is a standard scenario of SAP PM and SAP CS Module.
1) The A/C will be created as a equipment master.
2) In the equipment master, the warranty period and the history of the services happened will be available.
3) When an PM order or a service order is created which will triger a PR and a corresponding PO considering the activity types of the service order.
4) The item category and the material type ( DIEN ) combination along with the warranty status maintained in Equipment status will determine the material as Chargeable and non chargeable basis.
Thanks and Regards,

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How can this Business scenerio be mapped in SAP

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