How can unlocked iphone4 by o2?

i bought iphone4 by o2 and i unlocked it but when i replace it at apple store they gave me locked iphone4 so what i need to do to unlocked it?

If your damaged iPhone was unlocked by O2 correctly then return to the Apple Store they should have provided an unlocked replacement .
However if you used another method to unlock, then Apple see the damaged iPhone as locked and correctly replaced it with another locked iPhone

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