How can Verizon bill me for a phone I return and have FedEx proof it was received
Bought a new phone in Verizon store, camera didn't work. Verizon sent new phone with prepaid shipping to return broken phone. I sent phone in via FedEx, FedEx has a signed receipt from Verizon that it was received at their warehouse on July 18th. Verizon is now trying to charge me for the phone. At first they said they had no record of receiving the phone, then when I supplied them with the FedEx tracking info they admitted to receiving the phone but said THEY couldn't find it. I have all of this on emails form Verizon. Then they said they had to do an investigation to locate the phone and now they say that the box is empty. They offered me a payment plan. I emailed, I called the customer service center and a woman by the name of Samantha promised me a call by Tues. I have not heard back from her. I called the customer service center back and was told they would get back to me. My local store rep told me that there's nothing they can do and the manager from that store has yet to return my call. I think I need a lawyer because this is truly extortion. I have a very good long standing business relationship with Verizon, never late with my payments and this is how I am treated. It's simply ridiculous. Fed Ex told me that the package is insured by them so Verizon will get reimbursement from them, interesting right? So it seems as though Verizon wants to be paid twice for a broken phone. I am not responsible for them losing my phone. I'm hitting Twitter next. Then the BBB. I have attached letter from Verizon to establish credibility.
(File attached has been deleted as per Verizon Wireless Terms of Service)
Message was edited by: Verizon Moderator
There are hundreds of posts on this particular subject. Had it happen to me except I had a little different proof that my phone was in the box. I sent it using my own label which forces FedEx to weigh the package once it is in their possession. Verizon first claimed my package was not returned, then after I provided proof they claimed the box was empty, then after I provided proof it was not they claimed it was the incorrect phone, after I proved them incorrect on that claim they said it was received too late. I was able to prove that one wrong as well but could not get Verizon to credit my account back until I files a complaint with the BBB and the FTC. Once they got the complaint they tried all of the other things first, then finally claimed the phone was entered manually and it had the incorrect date associated to it. It took 3 months to get them to credit the funds back to me and over 75 phone calls.
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Date: Wed, 18 Jul 2012 14:22:59 -0600
From: [email protected]
To: [email protected]
Subject: How to change billing information for my annual subscription as the chart through which I was paying
Re: How to change billing information for my annual subscription as the chart through which I was paying
created by David__B in Adobe Creative Cloud - View the full discussion
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