How can we fix a job in crmc_action_job

HI Folks,
I have created an action definition, the details are like:
Action Definition:
Processing Time: Processing when saving document
Processing times not permitted: NO Restrictions
Scheduled automatically: Activated
Partner dependent: Activated
Partner Function: Employee
Determination technology: Determination Using Conditions that Can Be Transported
Rule Type: Workflow Conditions
Action Merging: Max. 1 Action for Each Action Definition
Processing Types:
Smart forms MAIL
Form Name: CRM_SERVICE_SLA_MAIL_RR
Processing Class: CL_DOC_PROC_SERVICE_ITEM
Processing method: CRM_SRVORDER_ITEM_EXEC_SFORM
Archive mode: 1 Mail only
Now my requirement is:
Customer A should escalate to the u201CRegional Service Manageru201D if the status is not set to "Released" 2 hours after the escalation a follow on complaint (MAIL) should be created and sent to BP u201C12345u201D (in the mail TO: ) and also to BP u201C67890u201D (in the mail Cc: ) Complaint activity has been created.
And
It should escalate to the u201CRegional Sales Manageru201D the status is not set to "Released" 4 hours after the escalation a follow on complaint (MAIL) should be created and sent to BP u201C67890u201D
Could you please guide me how can we fix a JOB for mail trigger in 2hrs and 4hrs?
Please itu2019s an urgent task,
Cheers,
Sunil

hi u can kill job in SM 37 also.
also u can cancel in SM50.also use tis link
How to stop scheduled job in bw.
Hope it solves your query
Thanks,
pathak
Edited by: npathak on Aug 2, 2010 9:09 PM

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