How can we improve Apple service?

Well meaning Apple staff are being disempowered by the rigid customer architecture and poor customer support systems. How can we help Apple become more customer focused before it losses its long time brand advocates?

P ~ Welcome to the Support Communities.
pfoley_Aus wrote:
How can we improve Apple service? (...) How can we help Apple...?
Send feedback. ...Regarding your experiences at the Apple Store, use this form:
http://www.apple.com/retail/feedback/
And there are more feedback categories at lower right of this page:
http://www.apple.com/contact/

Similar Messages

How can I improve my phone signal most of the time I have no service

How can I improve my signal - my old android phone had a brilliant signal however more often than not I have no signal on the iphone

Like Peter said, attitude doesn't help, we need all the information possible to construct a picture of whats going on. Plus, the number of people here to help that are from the UK is limited, so chill out, drink some tea, have a scone and then lets talk
Anyways, since you're in Europe, are you using a provider that uses EE's towers? or EE themselves?
I ask because some MVNO providers are only licensed to use one spectrum. I know this because of the provider 3/Three. Coming from a stay Austria, I can use any 3 partner network but only on 3G, not LTE, 4G, or GSM.
But since it's a service issue, talk to your provider accordingly. Ask them what frequency bands are coming from the tower you're nearest to, or you can check it out yourself with the Field Test Mode.
http://lifehacker.com/5929546/see-the-actual-signal-strength-on-your-iphone-with -this-quick-tweak
I hope this helps!
Cheers!

How can i improve the speed of my mac?

my mac has 667 MHz, how can i improve the speed?

Sorry if that sounded not very helpful, but basically it comes down to that. Not much can improve the performance of machine of that vintage, to stand up to a current model, unless you spend almost as much on upgrades (some of which to consider are listed below).
Some thought should be given to the budget (money and time and effort) one is willing to spend. The G4 Digital Audio is possibly a good candidate for upgrading for someone who is interested in do-it-yourself computer stuff and bargain hunting for parts. It can even be a fun hobby. But even max-ing out all possible upgrades will still be lacking in performance compared to the current Mac models, I don't actually have any specific benchmarks, just my gut feel. And you may spend a good portion of the cost of a new machine on all those parts for the old machine.
Is this the 667MHz machine (G4 Digital Audio) in question?
http://www.lowendmac.com/ppc/digital-audio-power-mac-g4.html
http://eshop.macsales.com/Descriptions/specs/Framework.cfm?page=g4da.html&title= Power%20Macintosh%20G4%20Digital%20Audio
or is it some other model?
Here are some CPU upgrades, for example:
http://eshop.macsales.com/MyOWC/Upgrades.cfm?sort=pop&model=162&type=Processor&T I=2420&shoupgrds=Show+Upgrades
you can even get a small rebate for your original CPU
http://eshop.macsales.com/Service/rebate-program/
Any of those CPUs should double your processing speed, but you may also need more RAM...or the CPU will just be waiting for data to be read from the virtual memory on the hard drive.
http://eshop.macsales.com/item/Other%20World%20Computing/133SD512328/
you could max it out with a whopping 1.5 GB, with 3 of these.
and you may need a better video card...
http://eshop.macsales.com/MyOWC/Upgrades.cfm?sort=pop&model=162&type=Video&TI=29 34&shoupgrds=Show+Upgrades
To add larger and faster hard drives than the original Ultra ATA/66 can handle you would need a PCI ATA133 or PCI SATA card...
http://eshop.macsales.com/item/ACARD/AEC6280MOB/
http://eshop.macsales.com/item/Sonnet%20Technology/TSATA/
And if you need to install OS X from a DVD, and want to burn your own DVD, you may need a new optical drive, if one hasn't been installed already, to replace the CD-RW:
http://eshop.macsales.com/MyOWC/Upgrades.cfm?Model=162&Type=InternalOpticalDrives&sort=pop
Also, check out the Power Macintosh G4 forums if you have any questions about that particular model, (if I guessed correctly)
http://discussions.apple.com/category.jspa?categoryID=113
Even while I am trying to build a case to convince someone not to waste their money on this project, I am thinking to myself, where can I pick up one of these G4 towers to take on this project myself. Maybe a Quicksilver, no a FW400 MDD dual-boot for sure, I still have some OS 9 software. I did about all I can with my G3 Desktop, and spent more than my MacBook cost.

How can I improve the stability of itunes64bit 8.0.2 on my Vista system?

Vista Home Premium: iTunes64bit: application crashes after adding album photos and then changing views (list, Album, split) or clicking on different playlists and back to the entire music library.
The library has 42,000 items (mostly music) so it is quite large. At launch it takes a long time for itunes to load and display. There is no user cues telling me it is running. It simply displays after 60 or more seconds.
Then I start working in the library, pasting pictures to multiple items, modifying album titles.
After doing a few management tasks on my music items and navigating back and forth between the music library and playlist (changing views), the application stop being responsive and according to the log, the app just plainly crashes.
Sometimes I can restart successfully but most of the times, I need to stop the itunes service or log-out before I can restart it successfully.
I am using itunes64bit 8.0.2
I am running it on a machine equipped with 4GB of ram and the library lives on a 500GB external hard drive plugged-in through USB 2.0.
How can I improve the stability of itunes64bit on my system?
Message was edited by: JF Boisvert

This VI can be convert to labview 8.0 because subvi are not compatible with old version.
I post a screenshot.
Aurélien J.
National Instruments France
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>> Du 30 juin au 25 août, embarquez pour 2 mois de vidéo-t'chat ! Prenez place pour un voyage au coe...
Attachments:
image.jpg ‏38 KB

How can I get a service for new powerbook 15" 1.67 screen?

I would like to know how I can get a service for my brand new PB15" screen.
Today I have read an message on the Korean apple forum that New unit of 15" 1.67 doesn't have any line problem.
So, I really want to know whether it is true or not.
If it is, Can I get an exchange for my new 15" 1.67 in India?
Could you help me Apple?
I bought it in Korea 15,Nov, 2005 and Now I am in Mumbai India.
There is a apple international Mumbai in India.
I have a 1 year world worranty.
If the new unit doesn't have any line problem, It means that mine has a problem.
Now I am falling in love with powerbook 15" 1.67 which is my first Mac in my life except line problem.
How can I get a service for it.
Please Help me.

Yes I have read of other reports from people saying theirs are fine. I am really looking forward to purchashing one but I do not want to take a 2000 dollar chance that I might end up with a bad screen. I am still waiting for apple to make an announcement. I have also begun seing reports on some "news like" websites but not really the major ones.

How can I flip my iphone videos on my PC? My videos from my iphone are horrible when I transfer them to my PC. How can I improve the video on my PC? Can I just convert the files to WMV? When the video plays the speed is off, it's half slow-motion

My videos from my iphone are horrible when I transfer them to my PC. How can I improve the video on my PC? Can I just convert the files to WMV? When the video plays the speed is off, it's half slow-motion and staggers into normal play. The clips are slightly cut as well, the clips do not roll continuously. I'm taling about videos that are no more than 2 minutes long. I'm frustrated and I could really use some advice-my kids basketball games is what I'm recording and I'm trying to send them to my family (they are not very tech savvy). Thanks

Not it's only function but one for which it was most admirably suited, which is why I really hope someone can find a work around. I am hoping my post to the Apple feedback may prompt a useful response from Apple and I live in hope that my post here will elicit a useful response from another user. I did not miss the the text at the top of the feedback form but you presumably missed my initial text, 'someone here can explain' or my subsequent 'work around from another user'
Just in case anyone reading this has a large collection of music videos, video podcasts or iTunes U then DO NOT upgrade your iPad to iOS 5. If you are considering purchasing the iPad as a useful mobile device to experience these media organised in your iTunes please don't as you will be wasting your money. (unless someone on this forum knows of a way to undo the mess created by those infallible folks at Apple)
Yes I know it does other things but the purpose I bought it for doesn't work anymore

How can I improve speed on iMovie?

How can I improve speed on iMovie?

Hello jaquade,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iMovie: Tips to improve performance
http://support.apple.com/kb/TA27648?viewlocale=en_US
Best of luck,
Mario

HT1651 how can i improve my macbook's performance without installing memory

how can i improve my macbook's performance without installing memory

More RAM & bigger faster Hard Drive will help, maybe a better Graphics card also, since 10.5 ises the Video much harder.
At the Apple Icon at top left>About this Mac.
Then click on More Info>Hardware and report this upto *but not including the Serial#*...
Hardware Overview:
Machine Name: Power Mac G5 Quad
Machine Model: PowerMac11,2
CPU Type: PowerPC G5 (1.1)
Number Of CPUs: 4
CPU Speed: 2.5 GHz
L2 Cache (per CPU): 1 MB
Memory: 10 GB
Bus Speed: 1.25 GHz
Boot ROM Version: 5.2.7f1
Then click on More Info>Hardware>Graphics/Displays and report like this...
NVIDIA GeForce 7800GT:
Chipset Model:          GeForce 7800GT
Type:          Display
Bus:          PCI
Slot:          SLOT-1
VRAM (Total):          256 MB
Vendor:          nVIDIA (0x10de)
Device ID:          0x0092
Revision ID:          0x00a1
ROM Revision:          2152.2
Displays:
VGA Display:
Resolution:          1920 x 1080 @ 60 Hz
Depth:          32-bit Color
Core Image:          Supported
Main Display:          Yes
Mirror:          Off
Online:          Yes
Quartz Extreme:          Supported
Display:
Status:          No display connected

Hi how can I contact apple by email cos I can't find it.thanks

Hi how can I contact apple by email cos I can't find it.thanks

I don't think there are any easy ways to contact Apple through email. They usually require you to call them, and to be honest, their service is excellent so that might be your best bet anyway.
For contact phone numbers, please click here: http://www.apple.com/contact/

Hello, I update my mac pro to 10.10. Why the photoshop cs6 change to slowly now. When I change the tools like brush to command+Z, It's will be freeze a while. why? and how can I improve?

hello, I update my mac pro to 10.10. Why the photoshop cs6 change to slowly now. When I change the tools like brush to command＋Z， It's will be freeze a while. why? and how can I improve?

what a long post....Apple, btw, does not read this stuff, so ranting, raving, and complaining here might make you feel good, but it does no good at all. That being said, I, too have a Mac Pro Quad Core Xeon with 6 gigs of ram and an nVidia 8800 GT graphics card (not as good as yours, alas) and I've had no problems at all with it. Yes, it doesn't have Thunderbolt, but maybe we Mac pro owners will get lucky and someone will come out with an adapter (probably not). No, you probably don't have to throw away your Mac Pro, but if you do, I'll take it, for a small "recycling" fee >:-) That was a joke. Yes, the Mac Pro's future isn't quite clear, YET. Hopefully that will improve very soon. As for not being able to upgrade to Mountain Lion. Don't worry about that too much, Nobody is forcing you to do that. Your Mac Pro won't quit working if it isn't installed. From what I've heard, you should give the new OS a chance, and wait to get it, in case there might be some bugs, or stuff not working with the new OS, which has been known to happen. Yes, we Mac Pro owners don't like being treated like mushrooms-kept in the dark, and being fed......... but Apple is Apple and it will do what it does, and there is nothing you or me can really do to change that. All I can say is....trust, have faith, be patient, go for a walk, do something else to take your mind off of this problem. IF apple decides to drop the Mac Pro for good, and that's a big "IF", I think they will anger a whole bunch of people
which isn't good. However, that hasn't happened...YET. Let us hope that it doesn't
John B

How can i improve iphone's battery

My iphone's battery last for less than12 hour.Does anyone know how can i improve it? it's really annoying.Thanks

http://www.apple.com/batteries/iphone.html

How can I improve picture quality...now grainy after IOS update!

How can I improve picture quality...now grainy after IOS update!

Hello, dreamer5th.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue. They are labeled for the iPhone; however, the steps also apply to your iPad. Also, make sure to test the camera in well lighted conditions as this can affect picture quality.
Camera isn't functioning or has undesired image quality
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try to remain steady while focusing:
Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
Note: Video-recording features are not available on original iPhone or iPhone 3G.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
Hardware troubleshooting
http://support.apple.com/kb/ts2802
If the issue persists see the last section labeled Issue not resolved.
Cheers,
Jason H.

HT5467 how can i use location services from my pc to find my lost ipod?

how can i use location services from my pc to find my lost ipod?

Find My iPod
http://www.apple.com/sg/icloud/features/find-my-iphone.html

HT1338 how can I improve the speed of my Macbook? It's become incredibly slow...

how can I improve the speed of my Macbook? It's become incredibly slow...

Hi,
Troubleshooting Steps are... Restart... Reset... Restore from Backup... Restore as New...
Try a Reset of the Phone... You will Not Lose Any Data...
Turn the Phone Off...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 10 - 15 Seconds...
Turn the Phone On...
If that does not help... See Here:
http://support.apple.com/kb/HT1414
iPhone User Guide
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
iPhone Syncing
http://www.apple.com/support/iphone/syncing/

HT4623 How can I contact Apple from my iPhone by phone? Their number doesn't seem to be answered by a human being.

How can I contact Apple from my iPhone by phone? Their number doesn't answer by a human being.

Here are some ways of contactig Apple
Contact Apple Support
Save time by starting your support request online and we’ll connect you to an expert.
More ways to get help:
Contact iTunes Store support
U.S. iPod, Mac and iPad technical support:
(800) APL-CARE (800-275-2273)
U.S. iPhone technical support:
(800) MY-IPHONE (800-694-7466)
See all worldwide support telephone numbers
Contact a mobile carrier
Make an appointment at an Apple Retail Store Genius Bar
Find an Apple Authorized Service Provider

How can we improve Apple service?

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