How can you create a new category list and attach it to a new incident template

We intend to create helpdesks for various teams e.g. Facilities, IT, HR etc and allow staff to email separate email addresses via the exchange connector.  So incidents get assigned to separate queues categorised via the support group set in the
assigned template used by the connector.  I want separate category lists for each template so IT staff don't see Facilities categories etc. This all works apart from having separate Incident classification lists attached to the appropriate template. 
Thanks
David

So I suppose I have to do something similar to the blog post below.  I assume that if I create a new 'facilities incident' class I can create a distinct category list and attach that to a template without showing the default category list?
Thanks
David
http://blogs.technet.com/cfs-filesystemfile.ashx/__key/telligent-evolution-components-attachments/01-6241-00-00-03-47-72-46/SCSM-Creating-a-user-classification-field-using-the-Authoring-Tool.docx

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