How can you get someone to fix billing errors?
I am so angry - calling month after month to get billing errors corrected. No one seems to be able to get anything done!
VERIZON = FRAUD
I have never had a transaction that went as discussed on the telephone. Most recently I discovered that I was paying about twice the monthly charge advertised by Verizon. No problem, we will reduce it to 60/mo. but it may take a billing cycle. I called again after it didn't appear. No problem. Now its three or four months and no 60/mo.
I give up. I WILL NEVER DO BUSINESS WITH VERIZON AGAIN ONCE THEY RELEASE ME FROM BONDAGE.
Have any of you found that the well documented discussion on their computer diappears within a month. Oh, I'm sorry, but you never had that conversation. In fact you NEVER ever called us. You must be a happy camper.
FRAUD IS A VERY PERSONAL JUDGMENT. I am just wondering whether any of you think that Verizon conducts its billing office in a fraudulent manner. Maybe you think they are just incompetent. Maybe you think they are great. Let me know what your description is.
Also, let me know how many of you would terminate their contract tomorrow if they eliminated termination fees?
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It takes an enormous amount of patience and time to get through to a qualified person.
My Samsung S5 was locked out and needed a factory reset. Including attempts to achieve this locally, it took over an hour before my problem was even addressed.
You may be interested in my journey to a very good technical support person.
First I called the local sales person who had given me his personal business card with the friendly advice to call me with any questions. No answer at about 8:30 am when the business was open. His voice mailbox was full.
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