How can you perform a factory restore on an iMac running mountain lion, without the use of an apple id

Hello!
I am a computer tech working for a computer company.  We have an iMac here in the store which a customer needs restored to factory defaults. 
I have tried the following:
     - Using 'command + r' to format and reinstall mountain lion (it is requesting an apple id that has purchased the mountain lion OS)
     - Using 'option' on boot up, same seneraio
Is their any other way to perform some kind of equavilent procedure that would ready a iMac for re-selling?
It's almost as though I need to purchase a copy of the operating system that has already come preinstalled on this system.
Im not a mac savy user, maybe it's something simple i am missing.  Any help with this would be greatly appreiated!  Thanks in advance!

bonniefrom nl wrote:
Hello!
I am a computer tech working for a computer company.  We have an iMac here in the store which a customer needs restored to factory defaults. 
I have tried the following:
     - Using 'command + r' to format and reinstall mountain lion (it is requesting an apple id that has purchased the mountain lion OS)
     - Using 'option' on boot up, same seneraio
You must have the account credentials for the account that was used to purchase Mountain Lion (this iMac was upgraded) presumably the customer.
Is their any other way to perform some kind of equavilent procedure that would ready a iMac for re-selling?
It's almost as though I need to purchase a copy of the operating system that has already come preinstalled on this system.
Boot the iMac, go to Apple>About This Mac>System Report, post the model identifier here (under hardware, 2nd line down)

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