How can you reach an adobe agent?

I have been billed twice for a subscription for adobe export pdf... and my email and phone contacts with Adobe have been unsuccessful.  How can I reach an agent?
The phone numbers listed on the website will not connect

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
1 (800) 833-6687
Those are your choices. This is a user to user forum and NO ONE from sales or billing sees these pages.

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