How come Adobe Premiere Elements 8 doesn't offer an upgrade price?

I just called Adobe and they said Pre 8 is a standalone program but is offered at $79.99 after a twenty dollar rebate. It would have loved to have been able to purchase it as an upgrade and be priced accordingly. Oh well…..

My local Best Buy had PRE8 in combo with PE8 for $75 in last Sunday's circular. I think you had to submit the rebate for that price, though I'm not certain.
Glenn

Similar Messages

Adobe premiere element 12 doesn't work without administrator right

adobe premiere element 12 doesn't work without administrator right.
I have these 2 messages after i had selected a New project:
Premiere elements debug event
premiere elements has encountered an error
[..\Src\Core\Preferences.cpp-347]
Microsoft visual C++ Runtime library
Runtime Error
Programm:C:\Program Files\A..
This application has requested the Runtime to terminate it in an unusual way

then start as administrator.
if you want to automate that: http://technet.microsoft.com/en-us/magazine/ff431742.aspx

My seriel number for getting adobe premiere elements 12 doesn't work, how can i do ?

Hi!
I bought a canon camera in November and a pack of lightroom 5 and adobe premiere elements 12 were with the camera.
Then i have 2 serial number and when i put the premiere element serial number for getting the app, it doesn't work, the error message says that " we can not validate this serial number please contact the customer service"
But it's the right number and i don't know what to do...
Help please

Did you get a disc for the software? Are you sure you are installing version 12?
See if the following helps: Error unable to validate serial number | CS6

Adobe Premiere Elements 12 doesn't import MOV Files

Hi, All!
I'm working on Windows 8.1 64 bit and use Adobe Premiere Elements 12. I've downloaded and installed on my PC latest version of Apple QuickTime 7.7.4.1680.86 from http://www.apple.com/quicktime/download/
I've trying to use some free stuff from http://www.detonationfilms.com/Stock_Directory.html and mix it with my video. You may download example of Pre-Keyed Explosions using direct link: http://www.detfilmsshockwave.com/DVExplosion01.zip or any other stuff from this site...
...but my Adobe Premiere Elements 12 with installed the latest updates doesn't import these MOV Files with codec PNG Image
In fact, Apple does not offer ProRes components for QuickTime on Windows, but I don't know do this problem interact with my trouble?
IMHO, it's best to look at the crash logs for QT32Server! I've found executable QT32Server on my PC in next folder:
C:\Program Files (x86)\Adobe\Elements 12 Organizer\CAHeadless\32\Adobe QT32 Server.exe, but can't found any import logs on my Windows 8.1 including hidden folders. I have trying to check the windows events log for errors %windir%\system32\eventvwr.msc /s but it contains no necessary items.
I have trying to re-install version 6.5.2 of Apple QuickTime, but without success. May be I must try to install any other older version, i.e. 7.5.5 ?
I think perhaps such behavior of Adobe Premiere Elements 12 is in design?
May be I'd try third party free video converter, like SUPER e.t.c. to convert MOV container to AVI?
Please help me to find a way to fix this problem.
Sincerely yours,
JennyK
http://jennyk.ucoz.ru

Jenny Koltsova
What is this "codec PNG image" that is contained/wrapped by the .mov format? What are the video and audio properties of this video...frame size, frame rate, interlaced or progressive, pixel aspect ratio, et al.
It sounds like you have Premiere Elements 12 is running on some version of Windows with QuickTime (latest version) installed on the same computer as Premiere Elements. Great. Requirement for QuickTime met.
Where is this PNG.mov coming from? And what type of .avi were you thinking to convert to?
Premiere Elements 12 Publish+Share/Computer/QuickTime does offer an export with a PNG video codec with the .mov file extension. I am in the process of exporting my Timeline to that type of file and then determining if I can import that back into Premiere Elements 12 project.
When your png.mov will not install into Premiere Elements 12 on Windows 8.1 64 bit, what is the specific message that you are getting from the program at that time.
More shortly after my export of the png.mov is finished. Any minute now.
ATR
Add On....The png.mov produced by Premiere Elements 12 Window 7 64 bit could be imported into a Premiere Elements 12 project. I am now going to my laptop which has Premiere Elements 12 on Windows 8.1 64 bit to do the same thing and see what happens there. Back soon.

My adobe premiere elements editor doesn't work

I recently purchased Adobe Photoshop and Premiere Elements as a package. My Photoshop works fine, but my premiere isn't working. The organizer allows me to import photos and videos, but it won't allow me to do any edits. I have windows 8.1 with my PC. Any ideas as to what i can do to let the editor for premiere work?
Thanks

Beanz718
Premiere Elements 13 on Windows 8.1 64 bit.
How far do you get into Premiere Elements 13....Can you Sign In and see the Welcome Screen and/or one of the workspaces?
a. Do you import source media into the Premiere Elements Editor, and the program freezes and crashes when you try to do that
(if so, what are the properties of your source media?)
or
b. Is it that you cannot import any file into the Premiere Elements Editor- you cannot get beyond Video and New Project in the Welcome Screen
or
c. Is it that you can import source media into the Premiere Elements Editor, you start to edit the source media on the Timeline, then the program freezes or crashes
(if this is the case, what are you doing in the Timeline when this happens?)
Above I have taken for granted that you are importing into the Premiere Elements Editor with one of the Add Media choices like Files and Folders. Are you instead importing into Elements Organizer 13 and trying to switch from there to the Premiere Elements workspace for video editing?
For whatever is happening, are there any error messages associated with the event? Have you checked the Computer/Manage/Event Viewer/Windows Logs and its Applications for error or warning messages?
Bottom line, please supply more details so that we can plan troubleshooting strategy for your issue.
Thank you.
ATR

Adobe Premiere Elements 11 & Photoshop Elements 11 Errors, Downloading Problems, Uninstalling probs

On May 8, 2013 I ordered Adobe Premiere Elements 11 & Photoshop Elements 11. To this day they do not work properly, did not download properly, nor can I get them uninstalled properly to reinstall properly. I have not been able to contact Adobe all these months, & now they tell me I have to pay $39.00 more just to speak to them. I refuse to give them anymore money than I have already gave them! Does anyone know how I can resolve this issue? I currently have Adobe Photoshop Elements 7.0 & Adobe Premiere Elements 7.0. I was upgrading.

Thank you so much for replying. But I sort of solved the problem, yet I didn't solve the problem. I am running Windows 7 on my computer. When I purchased Elements & Premiere 11, I purchased a 1 time download from Adobe. Upgrading from 7.0. When I went to download it, then install it, it told me that through an error message, that it was not downloaded or installed correctly, so I would have to uninstall the whole thing & start from scratch, basically. So, I went into the control panel to delete the program. Hit uninstall, & it told me after it was done, that everything was not uninstalled & had uninstalled incorrectly. Now it was missing from the Control Panel, & I could not find the remains anywhere, I thought I would try to redownload it again. So, going through the process, it would let me download it, but it would not install due to the remains of the previous installation. I tried everything. And when I tried to go straight to Adobe, it was a no go. I put it on the back burner for months & used my 7.0 occassionally. Today I decided I wanted it fixed. I went to Adobe...my licenses are still in my account. But no matter what I did, it would not accept my old licenses. With the help of a previous poster, maybe on a different thread, I was able to uninstall the old program remnants. But I could still not download 11. I just decided to cut my loses, & purchased 12. I bought the trials, downloaded them, they worked great, & I purchased them. So, all's well that ends well. Of course, I am $170-some dollars in the hole, but whatever it takes. Again thank you for your reply to my delima.

I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adode customer services aren't interested.

I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
Where do I go next? Credit card company to ask for a refund?

57dibbs
Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
your question in the seller's forum (PC software section)?
But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
"Submitting my product code and proof of eligibility to Adobe". You will notice there is a link to click on that
is related to country. Make the appropriate choice and see if that solves the problem. You should see
Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
Verification can take anywhere from 2 to 30 days to validate.
If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
Thank you.
ATR

Adobe Premiere Elements 11 Editor: how to get support when you purchase at Apple Store?

[Moving to Premiere Elements... JTS]
I purchased Adobe Premiere Elements 11 Editor software at Apple Store in May/11/2013.
I could use the product no more than 2 times because it started to have problems to open, since then I could not use anymore. In December, when I was trying to use the software again, I couldn't and started to call Apple and Adobe to try to solve my problems.
Apple Support advise me to uninstall my Operational System (@Mavericks) and to install back the older version @Mac_OS_X_Lion_10.7. I did that and Adobe didn't work again. IT downloaded to my computer, but it couldn't be opened. As you can see the print screens below.
After many tries going back and force to Adobe and Apple and now that the software is no longer available in Apple Store I am not sure why, I did not even had chance to try to reinstall and Apple said that they can't do anything. Also Adobe says that I can't get any help besides these forums because I have no Serial Number to provide (Apple never provided me this number).
Anyone had a similar situation like mine? I would appreciate to have some help on this.

Hi ATR,
Thank you very much for your contact. This is the first person from both companies so far who tries to really help me.
As follows are your answers, I would appreciate if I could get some help with that matter.
SERIAL NUMBER FOR MY PRODUCT: The only document I have is the Invoice from Apple/iTunes Store (image below) for my Adobe Premiere Elements 11 Editor purchase, which I believe makes Apple responsible for my product as well. However, last time I talked to Apple, the advisor who spoke to me said that Apple could not do anything else, since the product was no longer available in their Store. Neversthless, Apple never provided me the serial number for the product, which I bought from Apple Store and downloaded directly to my computer. On the other side, all the times I called Adobe, the representatives could not attend me because I don't have the serial number to provide to it.
What is the present situation
a. Do you have Premiere Elements 11 Editor installation files saved to your computer?
Ans: It disappeared from Apple Store in my computer and from iTunes Store as well. However, the software was in my computer before as can be seen in the images below:
b. Is Premiere Elements 11 Editor currently installed on your computer?
Ans: It was installed in my computer when I bought it, and I did use it in 2 occasions. However, after I started to face the problem trying to open the software and use it, Apple advised me to change my Operational System from Mavericks to Mac OS X Lion 10.7 to be able to work with Adobe Premiere Elements 11, since it could be facing problems with Mavericks. After have installed Mac OS X Lion, I tried to install Adobe Premiere again, but now it is not even possible to do from the Apple Store.
c. If you went to http://www.adobe.com, signed in there with your Adobe ID and Password, and went to My Products, do you see your Adobe Premiere Elements 11 Editor listed there and does it include the serial number?
Ans: My Adobe ID doesn't show Adobe Premiere, so that's one more reason why I don't have the serial number for my product. The only document I have for it is the Apple Store invoice and through it I can't have other number besides the order # or invoice # from Apple.
d. Miscellaneous...Did you ever have QuickTime installed on your computer with the Adobe Premiere Elements 11 Editor?...Are your computer preferences and privileges OK?...What is your current computer operating system?
Ans: I used to have my Quick Time when I used Adobe Premiere in my computer. Since came back to Mac OS X Lion 10.7, many softwares were lost when the Operating System was changed.
I hope I have provided enough information, but please let me know if you have any questions.
Best,
AnnelenaPorto

How do I install Adobe Premiere Elements when I get this error message...?

I have bought the DVD bundle of Adobe Premiere Elements and Photoshop. They both come on a single DVD. When I attemp to install Premiere I get the error message... "This installation package is not supported by this processor type. Contact your product vendor".
My laptop is an Acer Aspire 5536, AMD Athlon, 64 x 2 dual-core, 2.1 GHz. I bought it in 2009 and it runs with Vista.
Is my laptop too old or not powerfull enough? Or is there a problem with Vista? Please help.

johnfallan61982
Your problem with the Premiere Elements 11 download blows the following question away, but I will ask it anyway.
If you purchased the bundled Photoshop Elements 10 Premiere Elements 10, how many discs did you receive. It should have been five. And, with Windows Vista 32 bit and Premiere Elements 10 in the equation, you should have been using the disc labelled 1 of 5. Was all of that the case?
What service pack do you have for your Windows Vista 32 bit? And, do you know if your laptop's processor has SSE2 support?
ATR

Imac blown up in electrical storm got a new one with no CD/DVD drive how do I reload my Adobe Photoshop Elements 9 and Adobe Premiere Elements 9 on iMac OS X 10.10.2

Imac blown up in electrical storm got a new one with no CD/DVD drive how do I reload my Adobe Photoshop Elements 9 and Adobe Premiere Elements 9 on iMac OS X 10.10.2

previous versions http://www.adobe.com/downloads/other-downloads.html

How to get audio into Adobe Premiere Elements 12?

How to get audio into Adobe Premiere Elements 12?
I have filmed an air show with a very good camera JVC pro
And when I pick up the clips in Adobe Premiere Elements 12, it works too, but only without sound.
I think I tried everything for 4 days now.
Sound in my computer works perfectly
I go to where the video files are located and try to run them in VLC or in Nero Kwik so it works fine with both audio and video.
I have checked the sound card.
Yes, I have tried everything so now I'm so tired of this lousy so I'm ready to throw this program at the dump.
It's not normal if you will keep on producing audio for over 4 days at Adobe
The old Elements 9 worked fine. Offer some of would consider developing it again. I do not know how I should do.
My name is Thore Hult
live in Karlshamn in Sweden

Thore Hult
On what computer operating system is your Premiere Elements 12 working on? Have you updated it from 12 to 12.1 Update using an opened project's Help Menu/Update. If not, please do so.
For your immediate problem.
What is the model/settings for the JVC camera that recorded you video. I want to get at the properties of your source video including the file extension.
Since you are getting video, but no audio, please download and install the free codec utility named GSpot to see what is shows
for your Audio Name and Status.
http://www.headbands.com/gspot/
The other properties of the file there would also be of interest.
When you import your source file into the project, do you see any "conforming" activity going in a progress bar at the bottom right corner of the workspace?
If so, do you wait for it to complete before you move forward in the project?
Can you get sound in any of your Premiere Elements projects with this current JVC file or other?
Can we assume that your troubleshooting has included checking
a. Volume control within the project
b. Edit Menu/Preferences/Audio Hardware ASIO
Let us start here and then we can decide what next if necessary.
Thanks.
ATR

How do I get the Lessons CD for Adobe Premiere Elements 9 Classroom in a Book?

How do I get the Lessons CD for Adobe Premiere Elements 9 Classroom in a Book?

Dale Larson wrote:
How do I get the Lessons CD for Adobe Premiere Elements 9 Classroom in a Book?
The CD comes with the book and the practice files are not downloadable (AFAIK - but I haven't used the book myself). You need to buy a new book from Amazon if you want the lesson files.

When uploading to Facebook how can I remove the "via Photoshop & Adobe Premiere Elements Uploader" ?

Hi everyone,
I am slowly getting to grips with Premiere Elements12.
When uploading to Facebook how can I remove the "via Photoshop & Adobe Premiere Elements Uploader" ?
I see there was an earlier posting (http://forums.adobe.com/message/3320214#3320214) which was for version 8, and I can understand the issue, but, (assuming its the same issue) has a remove tagline feature been installed??
Is this also the same in the Pro version?
Thanks in advance for any good info
Pete

Offul Duster
I do not know if Premiere Pro CS6 CC offers an upload to Facebook export. Strictly an Elements Windows person here.
The Premiere Pro Forum is a good place to ask about that.
http://forums.adobe.com/community/premiere
I do not have any Facebook accounts, so I cannot answer your specific Facebook question, but generalizing I can offer the following suggestions.
If your issue with Publish+Share/Computer/Social websites/Facebook is with tagging, you might want to check the Facebook web site for the Video Manager section of it (or that by some counterpart name). I know that YouTube at the YouTube web site allows the account holder to go into Video Manager and manage his/her tags for the file uploaded there and displaying. Have you been there and done that type of thing for your Facebook upload.
Please see
https://www.facebook.com/help/tag-suggestions
https://www.facebook.com/help/privacy/photos
Please review and then let us know the outcome.
Thank you.
ATR
Add On...As suggested in your inserted link, in Premiere Elements can you export to file saved to computer hard drive and then upload that file from there to Facebook at the Facebook web site without the tagging issue?

I uninstalled my Adobe Photoshop Elements 11 and my Adobe Premiere Elements 11. I want to reinstall both of them. When I try to reinstall them, I am not able to do so. Something about my Roxio program comes up. Please help!

I uninstalled my Adobe Photoshop Elements 11 and my Adobe Premiere Elements 11. I want to reinstall both of them. When I try to reinstall them something about my Roxio that is installed comes up. I knew this was going to be a bad day for me. Can somebody please help me. Thank you.

Hi. I was just going to mark my question solved. I don't know how I did it, but I want to thank you so much for trying to assist me.

How to get Adobe Premiere Elements 11 to download (replacing a destroyed computer)

First, I am an old man who is not that computer literate....Now, I purchased in December of last year Adobe Premiere Elements 11 from Best Buy. I reg. it with Adobe. I have all the numbers associated with the programs. My problem, my computer was destroyed and I am attempting to put back my programs on my new computer. I can't find out how to download the programs. Is there someone I can call at Adobe to help me with my problem.....?????Thanks, wash

if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

How come Adobe Premiere Elements 8 doesn't offer an upgrade price?

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