How come all of a sudden when I convert from ExpertPDF to Word, the new Word document is empty! Another one I tried was all garbled. Where did the first one go????

I converted to Word from ExportPDF and now my new file is empty?????? Where did everything go??????

Hi professionalshelley,
Did this occur with a single file?
Please let me know the exact workflow you are following.
Are you trying to access the service from within Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates (the error you describe can occur with other versions of Reader). If you're accessing it from a website, clear the browser cache and try logging in again. Also, make sure that you're using a supported web browser (System requirements | Acrobat.com).
Regards,
Florence

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