How come I can't block numbers anymore?

Hi I currently do not have any numbers blocked on my device but upon going to the my verizon account settings and looking for the blocked feature I noticed the options have been changed with the new site redesign. I no longer have the option to block a number on my phone. I contacted my dad who is the account owner for all our accounts but he assured me there has been no blocks or changes made to my phone or account so therefore I should be able to block a number like I always have been.
I have this one person sending me harassing phone calls and I need to stop it before it gets out of hand. If I click on my verizon I look to the left and click on the menu item that says "block calls and messages" and upon clicking that I click on "manage family and safeguard controls" and then scroll down the page to the option that says "call and message blocking." It shows that the item is free to install so when I click on apply it simply redirects me to the page that has the feature for "manage family and safeguard controls."
Basically I am confused and lost. I used to be able to block up to 5 numbers free of charge at one time and now idk if this the new site doing this but it is not showing me a list where I can insert a number and I have no clue what I am doing wrong.

The option is still there, but for some reason the feature fell off some phones when the site was redesigned. At least that's how it was explained to me when the same thing happened a month or so ago. I talked with a Customer Service rep who put the feature back on the phone line, then I was able to block numbers via MyVerizon again.
Also see this:
Re: Blocking Calls and Text Issue

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Solved!
Go to Solution.

Coq rouge wrote:
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