How come I can't make a in app purchase

It keeps sayin to contact I tunes support to confirm this purchase?

Have you considered doing exactly what it told you to do?
Contact itunes support.
http://www.apple.com/support/contact/

Similar Messages

  • I can not make an in-app purchase with my new debit card

    I can not make an in-app purchase with my new debit card

    go to settings/itunes & app store tap on the ID  and then view account, log in  and have a look at payment information to see available payment options

  • How do i change my alternate email? I forgot the answers to my security answer, and now i can't make an in-app purchase.

    I'm trying to make an in-app purchase, but i forgot the answers to my security questions.
    How do change the alternate email address that the security reset code is sent to? I haven't used it in so long that i forgot that i had it.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How come I can't swipe some of the purchased songs I have to delete them? I could on some but others I can't. Help?

    I used to just be able to swipe left on a song I have in my Music library and delete a song if I didn't want it straight from my iPhone. How come I can't do that to some of the purchased songs I have?

    Hello there, dleaupepe28.
    You are correct on the fact that you can delete a song directly from your iPhone by swiping from right to left over the song:
    Remove a song that’s been downloaded. Swipe left, then tap Delete.
    iPhone User Guide - Music
    http://help.apple.com/iphone/7/#/iph6e2dfb83
    If the song was purchased from the iTunes Store and has a cloud icon to the right of it, it is being streamed from iTunes in the Cloud and not actually on your device.  You can hide the song by accessing the iTunes Store on the computer:
    To hide your purchases
    Open iTunes on your Mac or PC.
    From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
    Go to the iTunes Store.
    Click Purchased from the Quick Links section on the right side of the iTunes Store.
    Choose a content type by clicking on Music, TV Shows, Apps, or Books from top.
    Hover your cursor over the item you want to hide.
    You will see an "X" either to the right or left top corner of the item.
    Click the "X" to hide that item. A confirmation dialog will appear once you click the "X."
    iTunes Store: Hiding and unhiding purchases
    http://support.apple.com/kb/HT4919
    You will need to quit and relaunch the Music app on your iPhone after hiding the purchase on your computer before seeing the changes. 
    Thank you for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • How come I can't update my keynote app

    How come I can't update my keynote app

    It's an ipad2 and when I try to update the keynote  it keeps saying that I  need an iOS 5.1, only a new be at the iPad so maybe I need to purchase some upgrade?
    Mir

  • Can't make an in app purchase

    I have bought an iPad today and I am trying to make an in app purchase and it won't let me. Just says go to apple support? Any ideas. I have signed into my apple account and I have also tried to make a purchase on my iPhone which has worked ???
    I'm trying to buy coins for a game and it just won't have it!!! I have just purchased a ringtone on my I phone to see if that worked which it did.
    Hope some one can help

    iTunes Store: Changing Account Information
    http://support.apple.com/kb/HT1918
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Apple ID Support - Manage Account
    http://www.apple.com/support/appleid/manage/
     Cheers, Tom

  • I can't make an in app purchase... it says Please create a new account in the Sandbox environment

    I cant make a in app purchase it keeps saying Please create a new account in the Sandbox environment  This is not a Test User account

    I found on another question and answer to my question posted above: hold the top and bottom buttons at the same time to reset the iPad and this worked! 

  • Why can I make an in-app purchase for 4.99 but not for $99

    does iTunes have a limit as to how much I can spend and if so how can I lift that limit?

    I'm not aware of any limit. What happens when you try to do the $99 IAP ? If you are getting an error message then what does it say ?
    If you are getting a message to contact iTunes Support then you will need to do so (these are user-to-user forums), and see if they can stop the message appearing again :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • I can't make an in app purchase and i also can't purchase apps but i can purchase music

    please help me the title says it all

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Note:
    Some In-App Purchases require a Credit Card.
    iTunes Store: Accepted forms of payment
    http://support.apple.com/kb/HT5552

  • How come I can't download any free apps or update any app? I used a pre paid card and now I can't do anything.

    I used a pre paid card in the App Store. Now when I go to down load updates or free apps it says there was a problem with my last perchase.

    You'll have to contact the itunes store then.
    choose itunes, then itunes store
    https://expresslane.apple.com/GetproductgroupList.action

  • HT4009 I can't make an in- app purchase .

    When I click to make a purchase in any of my apps it pops up like it normally would asking me for my Apple ID password & when I enter it. It pops up & says that the Apple ID cannot be found or is incorrect but it's the right password that I'm entering .. I can't figure it out

    Contact iTunes Support - Your Apple ID may have been disabled to protect your account.  They can explain why.

  • I can't make an in-app purchase

    Everytime I try to buy Pleco's (Chinese Dict) Basic bundle in-app purchase, it sends me to the app store to verify my CC information. That's all nice and good, until I actually try to input ANYTHING at all, it just sends me to Apple's user protection information page.
    I tried checking in-app purchasing on/off, turning itunes/app-store on/off via the restrictions but those didn't work.
    I'm on iPhone 4S, iOS6. Not sure if this matters but I'm using a Canadian CC under a South Korean address (I live in ROK).
    Thanks for any help.

    You may want to ask this in the iPhone forum. The iPhoto Forum has nothing to do with games and the iPhone.  Sorry.

  • TS1702 Can not make a in-apps purcheses. Like gold,wood etc.

    Hello. Why i can't make an in-app purchases?

    We are fellow users here on these forums, we won't know unless you give us some info as to what happens when you try to make IAPs e.g. does the 'buy' button not work, do you get any error messages ... ?
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • HT4009 How do I make an in-app purchase using iTunes card and not a credit card? Please Help!

    I can't make an in-app purchase in the app game Campus Life. iTunes goes to the credit card and I don't have a credit card, and so an error shows up insufficient funds. I have money in my iTunes account from the gift card. How do I buy through iTunes not through a Credit card? I didn't see anything on iTunes/apple account that will let me change it. I see other people can get gems or whatever through iTunes in-app. Please help ASAP! Thanks.

    I'm having the same problem with the cards app by Apple. Someone please help!

  • Why can't I make an in-app purchase?

    I try to make an in-app purchase and I get a message saying could not complete purchase and that I should go to the support site.  I have a grist card and I still can't make an in-app purchase.  Why can't I make an in app purchase?

    I think it is telling you to contact itunes support, which is exactly what you should do

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