How come I cannot download the trial version?

How come I cannot download the trial version? The creative cloud window pops up with nothing in it and nothing happens.

Did you download the Creative Cloud management app, install that and then use it to download the AI app?

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  • I cannot download the trial version of fireworks!

    i cannot download the trial version of fireworks!

    This is the only technote that I could find relating to downloading CS4 products.
    http://kb2.adobe.com/cps/407/kb407699.html
    See if anything there applies to you.  Other than that, I have no idea why it would crash 2 different browsers - sorry.

  • I cannot download the trial version of dreamweaver cs4

    can anyone tell me why my firefox asnd internet exployer both keep freezing up when i try to download the trial version of dreamweaver cs4?  I have  called tech support adobe and they can not give me a solution.

    This is the only technote that I could find relating to downloading CS4 products.
    http://kb2.adobe.com/cps/407/kb407699.html
    See if anything there applies to you.  Other than that, I have no idea why it would crash 2 different browsers - sorry.

  • Cannot download the trial version, why?

    My attempt to download the trial version of Photoshop failed, error 49, anyone to help me please?

    Hi Trevor,
    Glad that you replied.
    I used Windows 8.1 to download the trial version of Photoshop and Premeir Pro but both gave me similar problem.
    For the Photoshop, the message I got was " Update Failed. Download error. Press retry again or contact customer support(49)" So I pressed "Retry" but to no avail.
    For the Premier Pro, the message I got was "Installation succeeded, but a patch failed." When I pressed "Learn More", the message is the same as above".
    Please advise me what to do next.
    Thank you,
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  • Cannot download the trial version of premier 13

    Good afternoon.
    I am unable to use my full version of Premeier elements 13 so I thought I would download the trial one so I have done that and it looks like a folder on my desktop?
    When I go into it it has two other folders, one that says PRE 13 and the other says Readme?
    i have looked into the file and in properties it says read only?

    Good morning ATR
    When I click on the shortcut to premier elements 13 I get the box that shows the organizer on the left and the Video Editor on the right so thats giving me a choice to choose from
    If I choose the organizer it takes me to my media where all my photos are stored
    I can make folders with names on so for example i have photos name Christmas 2014
    I also have videos from the summer of 2014 called Flamingo Land which is a theme park
    If I go into Folders I see quite a lot of folders. Some are names that I have called my Albums and some I have never heard of?
    When I click into them they are give me the same photos from the Christmas 2014 album?
    They are called the below
    album 16x9c71ff90bee2f8 (never heard of this?)
    array_16x9_theme_966bad (never heard of this)
    Christmas day 2014 (One of my albums is called this)
    classic_16x9_theme_48b99 (never heard of this)
    confetti (never heard of this)
    festive(never heard this one)
    Flamingo land (this is one of of my albums)
    Memories_theme_8e00843 (never heard of this one)
    minimalist_theme_b454a9
    Nana Beach 2014 (This is a folder from my Photoshop Elements 12 but I have never put it into premier 13?)
    themes
    I deleted the albums but everything stayes as it was so the photos and videos didnt delete?
    i Deleted them all manually and then in my folders were themes only?

  • I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD THE TRIAL VERSION OF ILLUSTRATOR. HOW DO I DO THIS?

    I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD TRIAL VERSION OF ILLUSTRATOR, EVERYTIME I TRY IT JUST DOWNLOADS ANOTHER CREATIVE CLOUD. HOW DO I DO THIS?

    Carole,
    I believe it should be included in the download, but you may ask further in the CC forum area:
    http://forums.adobe.com/community/creative_cloud

  • How come i cannot download the After Effects free trial?

    I am a novice movie composer and used apple motion for my projects but keen to try AE. I own a Macbook Pro ver. 10.9 I was advised by AE tech support to try the Free trial. I tried downloading it (i already have the Creative cloud app) but i can't seem to have it successfully down load. What should i do?

    What exactly? What errors? What is happening? You need to be more specific.
    Mylenium

  • I'm trying to download the trial version of Adobe Illustrator. An error message says that the OS does not meet the minimum system requirements for the installer. 10.6.0 is the minimum required for installation. How do I get my mac to be a 10.6.0 ?

    I'm trying to download the trial version of Adobe Illustrator. An error message says that the OS does not meet the minimum system requirements for the installer. 10.6.0 is the minimum required for installation. How do I get my mac to be a 10.6.0 ? Right now I have a 10.5.8 is there a way to upgrade or something?

    Buy the Snow Leopard retail installer (http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA).
    That will take you to 10.6.3.
    If required you can then use the combo updater to get to the latest version, 10.6.8 (http://support.apple.com/kb/DL1399)
    SL system reqmts;

  • How can I download the trial version of InDesgin?

    I want to download the trial version of InDesign. I tried it but nothing was happened. How can I download it?

    This Help page may provide information which will help you install Creative Cloud applications:
    https://helpx.adobe.com/creative-cloud/help/helpful-tips.html

  • I downloaded the trial version of creative cloud but cannot start photoshop?

    I downloaded the trial version of creative cloud but cannot start photoshop?
    How can I start the program, cannot find any Ps icon to click on??
    thank you

    Without proper system info and other technical details nobody can say anything.
    Mylenium

  • I have downloaded the trial version of photoshop but cannot initiate it on my computer. I have an icon creative cloud on my desktop but no photoshop icon can anybody help me

    I have downloaded the trial version of photoshop but cannot initiate it on my computer. I have an icon creative cloud on my desktop but no photoshop icon can anybody help me

    Rave  created the discussion
    "I have downloaded the trial version of photoshop but cannot initiate it
    on my computer. I have an icon creative cloud on my desktop but no
    photoshop icon can anybody help me"
    To view the discussion, visit:
    https://forums.adobe.com/message/6770541#6770541
    >

  • How can I download the trial version of PS CC when the update window says I am up to date.

    I have tried to download the trial version of PS CC repeatedly. The downloads were unsuccessful but the download window says I am up to date and will not let me try again. How do I work around this?

    I followed the suggestion to run Creative Cloud Tool. It did enable me to retry the download, but the download failed again. All I get is 30KB of data and a circle with a slash over the icon. Is there any other way I can manage to download the trial of PS CC?

  • How can I download the trial version of indesign for mac?

    how can I download the trial version of indesign for mac

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • After my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access m

    after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access my paid version?

    sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app
    when signing in, use the same adobe id you used to subscribe.

  • I downloaded the trial version but I have a serial number for my disk, how do I activate my version?

    I downloaded the trial version but I've since received a serial number for the disk I received, how do I enter my serial number to activate my account.

    After downloading and installing the trial version, you can activate the software by launching it and entering the serial number when prompted.
    Else you can launch the software, go to the 'Help' menu and select 'Activate' and then enter the serial number when prompted to activate the software.

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