How come I cannot rid of my downloads from the iTunes store?

I had pre-ordered an album a few days ago which was released yesterday, however I was not at home and wanted to download it wirelessly from my phone. I downloaded the majority of it and now there are 3 songs which seem to be forever stuck in the "Processing..." stage. I've since then returned home and tried plugging in my phone to the computer hoping that syncing it might wipe out the downloads, but the downloads only seem to be impeding the syncing process instead. So now I cannot open up my music or iTunes Store applications without them freezing which renders me inable to at least try buying another song to "stimulate" the download process once again, so to speak. Does anybody have an idea as to what I could do besides seeking help from the Apple store itself in person?

Hi there DLiii97,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
-Griff W.

Similar Messages

  • How do I get rid of phantom albums from the itunes store which I haven't actually bought?

    A screenshot to explain:
    I already have The Soft Bulletin, which I downloaded from the itunes store a few years ago on a different computer. Anyway, I was rearranging the tracklisting for my own preference, when I was shown an option to 'complete my album'. I clicked it because I was curious what this meant given I already had all the songs from the album, and it did something weird and now I have this phantom album in my library. This isn't a real album, and when I try and check it out in the itunes store it says it rightly says that it doesn't exist. It only presents the 1:30 samples of each song, and as you can see from the pop up menu there isn't any option here to delete the songs or the album. I can't drag it into the recycling bin and pressing the delete key doesn't do anything. I can't seem to find anything else like this on the web. Thankfully these fake songs don't sync to my ipod, but I can't seem to get rid of them. Can anyone help?

    No idea, since the summary tab doesn't pop up when I do CTRL+I:
    Image: http://i.snag.gy/kJVhF.jpg
    I've searched my itunes folder in my documents and they don't show up there, so I can't delete them that way. They don't turn up when I search for them from my start menu either.

  • HT1711 how do i get my music not purchased from the itunes store onto my iphone? ie music from CDs etc..

    how do i get my music not purchased from the itunes store onto my iphone? ie music from CDs etc..
    I am not able to get this onto my phone. Only music I bought from the itunes store goes to my phone..

    Hello michael.suffoletto
    Check out the article below on manually managing your music by dragging and dropping the music that you want to your iPhone within iTunes.
    Managing content manually on iPhone, iPad, and iPod
    https://support.apple.com/kb/ht1535
    Regards,
    -Norm G.

  • Can the first generation iPad play an 720p HD video downloaded from the iTunes store?

    Hello fellow Apple users!
    I am just wondering if the iPad 1 could play a 720p video downloaded from the iTunes store.
    I'd love to watch a movie in HD but I don't wanna waste money on something I can't consume.
    Thanks a lot!

    1. Double-click the Home button to see all Inactive Apps in Task Bar
    2. Hold the Apps down for a second or two until you see the minus sign
    3. Tap the minus sign to close App
    4. Tap center of screen to return to Home Screen
    5. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo. Ignore the red slider

  • Why am I missing artwork only and exactly for the albums I downloaded from the iTunes Store when I then sync them from PC (non-Mac) to my iPhone??

    Why am I missing artwork only and exactly for the albums I downloaded from the iTunes Store when I then sync them from PC (non-Mac) to my iPhone??
    And why can I not find a way to post this message to Apple Support without paying 35 Euros?

    Thanks, randers4,
    I don't do auto-sync. Too much music on my PC for that. I manually copy and/or delete.
    And I did delete the iTunes-acquired albums from the phone and then copied them back on:
    No change...

  • I cannot play a movie I just recently downloaded from the iTunes store

    I cannot play a movie I just recently downloaded from the iTunes store

    I purchased an album from the iTunes store VIA the wish list Purchase option.
    The 2 albums and 3 songs were purchased.    However, one of my songs was stuck in the "Computer is not authorized / Already Authorized" loop.  Where it asks me to authorize a song, but then says the computer is already authorized and doesn't play the song.
    I noticed looking at "Get Info" there were two key differences.
    The songs that were valid and would play have:
    Kind: Purchased AAC audio file
    Purchased by: **********
    Account Name: *****@gmail.com
    The one song that would NOT play and caused the authorization loop has:
    Kind: AAC audio file
    Purchased by:   <this field was NOT PRESENT like it was on the other files>
    Account Name: *****@gmail.com
    (**** = redacted, however the two Account Name fields were identical)
    As you can see, the Account name match, but the "Purchased By" field is missing and the Kind is not marked as "purchased".
    THIS IS A BUG.  As the entire album was bought under the same method, same time, and same account, yet, one file is improperly tagged, and does not play.  The trouble file was found in iTunes store, added to Wish list, and purchased in the same session, no other log-off, shutdown, or iTunes restart to cause a selection of anouther account name.
    This leads me to believe that iTunes is not properly tagging a file after it is downloaded that it has been purchased, thus, causing the loop.
    Apple can't blame anyone else here, as only apple hardware and software were involved in this.  MacBook Pro, OS X 10.6.  iTunes 10.7 (21)

  • My itunes downloads from the itunes store stop   I cannot get them to resume

    Twice now I have been unable to complete download installations of music purchased from the iTunes store. 
    I just received the preordered Beatles album, it is in my itunes downloads, indicates the download arrow moving at the top of the screen but nothing is happening.  It has been 10 hours now and nothing is working.  It shows up in albums, but is light gray and does not play, it shows up in downloads, has as circle next to it, again...nothing.   I tried to troubleshoot following the support suggestion that instructs to shut down the computer.  Itunes won't allow this to complete.  I receive the messsage "THE ITUNES STORE IS DOWNLOADING - ARE YOU SURE YOU WANT TO QUIT"? 
    NOTHING IS WORKING...HELP....PLEASE?

    The very first thing that I would try is to restart your iPad and try again. Hold down on the sleep/power button until the slider appears on the screen and slide to the right to power off. Hold down on the sleep/power button until the Apple logo appears on the screen to resetrt the iPad, after it starts up, try the download again.
    Another thing to try is to reboot your router. I realize that your WiFi is working, but sometimes this can kick start problematic downloads. Unplug it from power for about 30 seconds and then plug it back in again. Try the download again after the router starts up.
    Something else to try that involves a few more steps ..... Close the iTunes Store app. Sign out of your Apple ID. Reset the iPad and then try again.
    Double tap the home button and swipe up on the iTunes Store thumbnail preview window to close the app. Tap the home button. Go to the home screen. Go to Settings>iTunes & App Store> Apple ID. Tap your ID and sign out. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen and then let go of the buttons and let the iPad start up.
    Go back to Settings>iTunes & App Store>Apple ID. Sign in. Go back to the iTunes Store app and try to resume the download.

  • TS1702 Having problems with Security questions to be able to download from the iTunes store

    Having problems with Security questions to be able to download from the iTunes store

    Security questions
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you Security Questions

  • A number of songs I downloaded from the iTunes store are not playing the whole way through.

    Some of the songs are only playing for a couple of seconds, them others I have purhased around the same time are playing the whole way through. Is there any way to fix this?

    Hey maddielou2,
    Thanks for the question. The following article outlines a resolution to your issue:
    Songs in iTunes may not play back completely
    http://support.apple.com/kb/TS4357
    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
    Resolution
    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
    - Delete the purchased song that is exhibiting the problem from your iTunes library.
    - Click on the Purchased link in the iTunes Store to view your previously purchased music.
    - Download your previously purchased song from this list.
    Thanks,
    Matt M.

  • My song didn't download from the iTunes store correctly

    Does anyone know how to re-install the download correctly from the iTunes store?  It seems like it would be pretty obvious, but apparently not to me!
    Thanks!!

    Delete the song and redownload it here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Hope ths helps.

  • How Do I Get An Uploaded Song Removed From The iTunes Store That I Own?

    I own a production company and I own a song that has been uploaded to iTunes Store for sale.  I am having problems with the people that I have trusted in properly administering the publishing aspects of the song. How do i get the song removed from the iTunes Store so i can get it re-released under another publishing group who have shown they can properly administer the publishing/copyrighting/monetary aspects of my song?

    DUPDAWG wrote:
      ps I used to be able to create my own "Ringtones" via iTunes and songs I had in iTunes, but they took that away I guess.
    No they didn't. You can still create your own ringtone using computer iTunes.
    Here are the steps:
    Select a title (.mp3 or .m4a) in your iTunes Library
    2. Do File > Get Info on selected title (Windows do Edit > Get Info)
    3. In the dialog choose Options tab
    4. Set Start Time and End Time (no more than 35 secs otherwise won't work)
    5. Close dialog.
    6. Now control click the title (right click) and choose Create AAC Version
    7. When it is done, drag the newly create title to the desktop.
    8. Delete the newly create title in iTunes.
    9. Rename the title on your desktop from ringtone.m4a to ringtone.m4r
    10. Drag and drop it into iTunes
    Now you have a ringtone.
    Make sure it is selected in iTunes's Tones tab for syncing with your iPhone.

  • Why can I not download from the iTunes Store??

    I bought an album from the iTunes Store via my iPhone 5 and despite the fact that I have a strong 4G signal, it is telling me that one track is going to take over 42 minutes to download! I checked the speed on Speed Test and it showed 32mbps download and 10mbps upload. EE told me that as nothing else is affected (I can connect to other apps such as You Tube and Safari fine) then it must be a fault with my iPhone or iTunes. They also mentioned that there was a known issue with update 6.1.3 where the handset showed an LTE signal when there was actually none. Anyone aware of this?

    Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

  • How to add music videos that are not from the itunes store?

    This drives me CRAZY that iTunes will allow me to classify my .mp4 music videos that I get from other sources (NOT bought from the iTunes store) as a Music Video but iTunes STILL keeps it classified under the Movie listing. Does anyone know how I go about or what is needed to get my music video files in the Music Video list?
    While I'm at it...
    It also bugs me that I can't organize my library properly. For example, I have a music performance/concert video and instead of having it in a separate list of "Musical Performances", iTunes contains it under Movies. This is a first for me to complain about my iTunes experience but I just wish there would be some flexibility for me to add content and categorize/list it under my personal preferences. Anything wrong with that?

    If you go to the Get Info menu and set Video Kind to Music Video it will only appear in your music library, and not in the Movie section.
    The tool VideoDrive (www.aroona.net) will automatically classify all your videos when you import them in iTunes, based on file and folder name, the length of the video and other metadata...

  • I am unable to see a song from iTunes music that was downloaded from the iTunes store

    I downloaded a tune from the Itunes store and when I try to add it to a project in iMovie, it does not show in the Music list. Is there way way it can be shown to use it in an iMovie project?

    Weird indeed, but I have seen this before.
    Close and repopen iTunes. Close and reopen iMovie.
    Still not there?
    Reboot your Mac.

  • Problems downloading from the iTunes store.

    I purchased and downloaded an album from the iTunes store.  The album appears in my 'purchased' category, but not on my regular music screen or 'cover flow' on my iPod.  Any idea what I can do?

    No 

Maybe you are looking for

  • Funky radio buttons... help?

    Hey - I'm having some trouble with my radio button components. The problem is that the text lables for the buttons are displaying wrong (clipped at bottom and/or right side) until you mouse over them. After that, they correct themselves and they are

  • How can i install flash player on an imac

    i download flash player, when i click on it to be installed, it always says error relaunch

  • Speed button iMovie 10.0.5

    The slow motion button does work in this updated version. How do I fix this?

  • Collection Date Difference

    Hi : I have created data picker using HTML_DB collection since i need dynamic date picker to be populated for my requirement so i am using this date picker collection. SELECT HTMLDB_ITEM.TEXT(1,POBJ.NAME,25,25) "Object_Name", HTMLDB_ITEM.DATE_POPUP(2

  • Adobe Photoshop + Premiere?

    Hi I just purchased a download of the above, but I believe the link I got was just for Premiere. I have been trying to work with individual photos (Photoshop) and just don't get it, will go back to Irfanview until I can get answers to this. Take care