How come I do not get 4g service at my house?

Hello,
I am just wondering why I do not get 4g service at my house. This has been years long that I have not received 4g coverage at my house and I am able to receive the coverage about 5 miles away (near the mall). My zip code is 11767. What steps do I take to address this issue? I am getting a new phone through Verizon in which I just signed a new 2 year contract and I would like this problem alleviated immediately.
Sincerely,
Robert

I only have the issue with reception in my home. I have 4g service out in the parking out of my apartment. I have 4g service when I'm at school half of the time. The reception is awful in my apartment and I only have 4g service in my bedroom and no other rooms at all.
Candice M. Morson
J.D. Candidate 2015
Charlotte School of Law
Criminal Advocacy Certificate Program
Phi Alpha Delta

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