How come my device is not showing up in the summary pane?

I am trying to restore my device because I have a black screen. I signed into my account but my device is not showing up in the summary pane.  Why not?

one of the biggest things that i see with this issue is that the usb connector is not pushed in all of the way
-look at the connector and see if there is any gap between the white shell of the connector and the device
-if so that push it in until there is no gap between the ipod and you hear another click
let me know if that doesn't work because there could be other things involved with the cause of this issue
but i do hope this helps:)

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