How come when i connect my nano to my computer it says in itunes "an ipod has been detected but could not be itentified properly"?
whenever i connect my ipod nano to my computer, itunes gives me a pop-up that says, "an ipod has been detected, but it could not be identified properly. Please disconnect then reconnect the ipod, then try again." when i do that, i get the same pop-up. beneath the pop-up stated before it also says "If the problem persists, uninstall Itunes, then install Itunes again." but after doing that, it still will not read my ipod and scan it in.
Does the Apple ID on the iPod match the Apple ID on iTunes?
Similar Messages
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I upgraded to 11.1.14.62 this morning. Not iTunes is saying "An iPod had been detected but could not be identified properly". I unlugged/replugged in. I reset the iPod, I removed iTunes and reinstalled. I'ver tried three different cables.
When I put the iPod in disk mode it shows up briefly as a disk then goes away.
Any ideas?Hi there - I've spoken with Apple and here is their response (worked for me). You need to uninstall not only iTunes, but also (in this order):
1) iTunes
2) Apple Software Update
3) Apple Mobile Device Support
4) Bonjour
5) Apple Application Support
Then you restart your computer.
Then you install the latest version of iTunes (which will reinstall all those things you uninstalled).
Then you restart your computer again.
Mine is working perfectly again now.
I hope it works for you,
Carmen. -
my pc will detect my ipod nano 7th generation but it will not identify it what do i do?
Do you have the latest version of iTunes installed?
http://www.apple.com/itunes/ -
Ever since having to replace my hard drive on my laptop and also the operating system, I cannot get my ipod to work with my laptop. I continually get this message. I have tried every troubleshooting procedure repeatedly and also have tried all the posts on the support communities. Can anyone help?
Nevermind that first part as I forgot that nothing shows up for the Nano at all in Device Manager,
The 2nd half of my reply still applies:
Otherwise, try uninstalling all USB root controlllers from your system, rebooting your PC, and reconnecting your Nano. This root controller drivers will automatically be re-installed upon reboot.
B-rock -
I have tried to go into my device manager and uninstall the apple ipod usb device that is listed, and nothing is working.
Hey taye909,
Thanks for the question, and welcome to Apple Support Communities.
The following article addresses this error message and may provide a resolution to your issue:
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/TS3218
Thanks,
Matt M. -
Please help me !!!!!!PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!
Try the following document:
iPod nano: Error message saying that iPod 'could not be identified properly' -
Holding down the lower volume and sleep buttons at least launches iTunes (I have the latest version) and I get a "Waiting for iPod" message and a progress bar which doesn't show any progress, and then after about a minute I get the unknown error message.
Hi LJ Zinkand,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like iTunes gives an error about the iPod. I would recommend that you read this article, it may be able to help the issue.
iPod nano: Error message saying that iPod could not be identified properly - Apple Support
Cheers,
Mario -
The answer has been found for "ipod nano has been detected but can not be identified properly."
After MULTIPLE ATTEMPTS of troubleshooting this problem (for days) another poster fixed her problem in a discussion she had started. It immdeiately fixed mine too. Instead of only uninstalling iTunes, uninstall EVERY Apple program on your computer. Go to Control Panel/Add-Remove programs. In the list of programs, click the "Publisher" column at the top to sort by publisher name. Then uninstall ALL of the Apple programs, including Bonjour, Application Support, Apple Applcation Support, etc. (They will all come back when you reinstall iTunes.)
Restart your computer, then reinstall iTunes. Like magic my Nano was repsonding like the good old days. It is happily staying connected and charging right now.
Please pass it on!I have tried everythng on the help page on apple
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
what do i do when i try to open my ipod nano in itunes and it says "an ipod has been detected, but could not ne identified properly"
Hello rachel167,
I would use this:
iPod nano: Error message saying that iPod 'could not be identified ...
Ensure you use every step.
Hope this helps.
~Julian -
i tryed plugging in my not even a year old ipod nano 6th gen when itunes opens it says that an ipod has been dectected but could not be identitfyed properly please help
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
"An iPod has been detected but it could not be identified properly" iPod Nano 7g and 3g won't work with Windows 8 PC. worked fine up until a month or so ago and now they are not recognized.
Hi cueball819,
Thanks for using Apple Support Communities. This article has steps to try if your iPods aren't recognized by iTunes or Windows:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Cheers,
- Ari -
Itunes will not recognize my Ipod Nano 5th g. It shows up on my computer. But Itunes gives me a message that says "An ipod has been detected, but it could not be identified properly. I did all the steps in the ipod assistant. Unistalled and reinstalled drivers and itunes. restarted ipod and even erased everything. It is recognized by other computers. And itunes recognizes my iphone fine. please help.
Have you restarted your computer? iTunes updated?
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I am trying to connect my new nano to my iTunes account. I keep getting msg "ipod detected but not identified properly. disconnect and reconnect. if problem persists uninstall/reinstall iTunes". I've uninstalled/ reinstalled iTunes 6 times but keep getting the same msg.
when installing iTunes I get a pop-up "iTunes helper error" check access. with options to abort, retry, ignore. retry doesn't work. ignore installs iTunes but it doesn't recognize my nano. abort shuts down the download.
how do I fix these problems??Hello, KenaiK9.
Thank you for visiting Apple Support Communites.
I see you are receiving an error and have processed some troubleshooting steps with the issue persisting. There are just a couple more in the article below that covers this specific error.
iPod nano: Error message saying that iPod could not be identified properly
Cheers,
Jason H. -
Please can anyone help me..I am not able to sync my iPod.!
Have you carefully worked through all the troubleshooting in this Apple support document?
iPod nano: Error message saying that iPod 'could not be identified properly'
Did this iPod previously work with this iTunes installation/library?
B-rock -
How can I get my ipod nano connected to itunes?
What you have on your computer is your iTunes library, not an "account."
Did you download and install the latest version of iTunes, which is available here?
https://www.apple.com/itunes/
If you have an earlier version, it may not support the most recent iPod nano, which could explain why Windows does not have the device driver to identify it.
Maybe you are looking for
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