How could be possible to deliver Mac Pro without a keyboard?

I've ordered my Mac Pro in Bulgaria from the local Apple reseller - http://www.bbs.bg/
but when they delivered my Mac I've found that there isn't keyboard.
There is a mouse, software, manuals, cables, but the keyboard is missing.
Peter Penkov, Business Manager
Bulgarian Business Systems, Apple Computer IMC said that this was normal and the computer is delivered without keyboard?!?
Is it possible? How this could be? It is MAC PRO - the very greatest computer on the Earth?
It costs more than 4200 USD??? / 2700 EURO
Sorry if it is not the right category for this question?
I don't know what to do, they should told me to make a separate order for the keyboard
Message was edited by: petko

Contact Apple Care and Customer Service and the seller. Normal? No, never.
http://www.apple.com/main/contact.html
http://www.apple.com/feedback/macpro.html
http://store.apple.com/Catalog/US/Images/salespolicies.html
http://www.apple.com/contact/feedback.html

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