How could it happen that there was a wrong FIRMWARE on the HP side?

Hey,
I've bought a HP LaserJet Pro 200 color MFP M276nw.
I checked for a new firmware
1.
downloaded the latest one: M270_colorMFP_Series_FW_Update-20140718.exe
2.
I started the exe file while working in a WiFi NETWORK
2.1 - chose the printer
2.2 - got a SMILE
2.3 - checked the system info: FAILED: old FIRMWARE 20121026
Printer firmware update failed, nothing happened.
3.
I started the exe file while working in a WiFi NETWORK
3.1 - chose the printer
and after a quarter of the installation I saw an "error 65" displayed on the printer screen
3.2 - but still got a SMILE at the end
3.3 - checked the system info: OLD FIRMWARE 20121026
Printer firmware update FAILED, nothing happened.
4.
I started the next try with USB connection
4.1 - chose the printer
and after a quarter of the installation I saw "BLACK printer screen"
4.2 - but at the end I still got a SMILE from the laptop Software
4.3 - checked the system info: OLD FIRMWARE 20121026
Printer firmware update FAILED, nothing happened.
5.
Meanwhile I had searched the web for "error 65" and found a disussion 2 few weeks ago, where there was metioned that error 65 displayed on the printer screen.
There was mentioned that the downloaded firmware was wrong and that there should have been only one firmware on the website and that the latest was wrong, "20140521" should be the only one.
I started the next try with USB connection and that bigger "20140521" exe file
5.1 - chose the printer
5.2 - then I saw something like "programming" what sounded somehow better
5.3 - the display went again black while the app on the laptop was still running
5.4 - again there was a "programming" screen displayed
5.5 - the display went again black
5.6 - but then the printer rebooted while the app was still running .
5.7 - a few moments later the laptop firmware app was done and the SMILE came back
5.8 - checked the system info: NEW FIRMWARE
AFTER ALL IT TOOK ME MORE THAN 4 HOURS just to update that FIRMWARE.
I still don't know if that firmware is fixing my problem of backing up and restoring Printer Configurations.
I don't like the fact that it seems that I am not able to save the complete configuration or at least each configuration segment like it should be possible for the "eMail Adressbook"
There is much more work to be done inside each network configuration (Networkname, Fileprefix, Format, resolution, ...),. Therefore it would be very useful to have a backup especially if you have to exchange units .
Why isn't this backup feature available for FAX Adresses & Network Buttons?
HOW COULD IT HAPPEN THAT THERE WAS A WRONG FIRMWARE ON THE OFFICIAL HP SIDE?
HOW CAN IT BE THAT EVEN THE SUCCESSFULL FIRMWARE UPDATE PROCESS WAS THE TOTAL OPPOSITE OF something you would call smooth?
There was no message on the PC telling something about what was going on on the HP 200 printer, the programming, black displays, reboot and nothing was synchronized between the firmware app and the printer display.
The TCO of this unit have exploded for this tiny firmware update I had done before on other equipment over 15 years.
I can't believe that the app is state of the art and that the quality assurance is on the right track if there is a wrong firmware on HP's website.
I am really unsatisfied and still hope, that the firmware update will deliver a better success than I had the whole eveing.
WOLF

Hey,
so after 3 month nothing has been cleared.
I got several phone calls from a terribly bad german speaking support center (may be polish orign) agent , therefore I could not understand her easily and she had no technical expertise or skills. I answered all her questions.
Later I got a support eMail in german where she was speaking about an "ELIVIERUNGSTEAM"
That is an in german unknown word probably she meant "EVALUIERUNGSTEAM" which means EVALUATION TEAM.
So I got that answer from that TEAM in late December 2014 and replied after christmas.
I received an eMail that HP received my answer but nothing happened until today.
We have several devices with the same issues and I do not want to hear or read that HP tries to tell me that it is my problem. It is an problem which occured under each browser they asked me to perform the steps - chrome, firefox, ie ...
And it occures on all printers of that series and on all laptops.
HERE IS THE LAST MESSAGE WHICH ANNOUNCED A REPLACEMENT BUT I AM STILL WAITING
HERE IS THAT MESSAGE:
Antwort unserer Elevierung [ ref:_00DG0h8qk._500G0bDLRI:ref ]
Sehr geehrter Herr Bxxxxxxxxxxxxxx,
anbei die Originalantwort unseres Elevierungsteams. Sollten Sie eine deutsche Übersetzung benötigen, so bitten wir um Rückmeldung:
Thank you for the escalation. We are able to save the email as well as fax phone book and restore it. The files saved are in .csv format. As for the firmware on the website, we are looking into it on a priority basis, as a number of product firmware listed are incorrect. We expect the error to be rectified soon, I shall keep you updated. If the customer has tried updating the printer firmware and as a result of it he is having the issue, then please replace the printer for the customer and check for the issue.
With Regards
Ich hoffe Ihnen mit diesen Auskünften weitergeholfen zu haben.
Mit freundlichen Grüßen,
Ihr HP-Laserjet-Support
WHO IS RESPONSIBLE FOR THIS SUPPORT UNIT AND THAT WHOLE TASK ?
I NEED SOLUTIONS CAUSE HERE ARE SEVERAL MACHINES WITH ALL THESE PROBLEMS BECAUSE WE MADE THESE UPDATES OF THE HP FIRMWARE

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How could it happen that there was a wrong FIRMWARE on the HP side?

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