How did my Creative Cloud subscription suddenly become a trial version?

I have had a Creative cloud subscription goig on one year. Now, when I open PS6 I am getting a message that I am in a trial version, inviting me to subscribe. Not only that, I get to subscribe for $20.00 a month more than my current subscription rate of $29.99. Please advise how I suddenly found myself in a trial version and why my rate is being increased

This is probably related to the issues here:
http://forums.adobe.com/thread/1250287?tstart=0
You'll probably need to log in to the CC app again - and again - and again!

Similar Messages

  • All of my Creative Cloud Apps Are opening as trial versions

    All of my creative cloud apps are opening as trial versions. What do I do?

    Hi Waynem25,
    Welcome to Adobe Forums.
    When you launch and Adobe Application it will give you an option
    "License this software". Please click on it and enter your Adobe Id and
    Password to activate your products.
    Thanks

  • I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

    I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

    I've written on this forum about my problem with this, too. Today, being the first of the month (I suppose) evreything comes up saying it is the trial version again. I hit continue trial, but today Acrobat comes back everytime it gets launched asking the same frustrating question. The only advice I was given was to uninstall and reinstall. I've done that more times than I can count since I signed up for Creative Cloud months ago. I also own TS4, and I've wondered if there is some interaction problem there - especially with Acrobat, as it TS4 also comes with that "module" as well as Bridge, Application Manager, etc.
    I *really* wish they would get the bugs out of this whole Creative Cloud licensing thing...
    -Laurie

  • Active creative cloud subscription but still showing trial?

    Hello,
    I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
    - Changing directions to English International
    - Logging out/in
    - Etc. (from the list of usual culprits)
    ... but nothing seems to be working. Any ideas?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    and
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • How to cancel Creative Cloud Subscription

    The Adobe site is a labarnyth of links that give you part of the information and then you end up at http://helpx.adobe.com/uk/contact/?issue=myOptions_returncancelorder&subissue=myOptions_re turncancelorder_1
    Where you wait for a chat button to appear, which never does, then you click the link "Don't see a chat button?" which takes to you page not found!
    So why does Adobe not put a cancel subscription button o ones creative cloud account page?
    And they want to take 50% of the subscription fee when you cancel, can that even be legal?
    So anyone know of a simple way to cancel this subscription, I've had it for 90 days now.

    If you wait the Chat option should become available. I have requested someone from Adobe to contact you so that you may cancel your subscription.
    Thank you for pointing out the broken "Don't see a chat button" link, it will be fixed.
    If you sign up for a one year contract you get a reduced montly price but there is a cancellation fee. This is made clear with requires annual commitment on the Plans page at https://creative.adobe.com/plans.

  • How to assign Creative Cloud subscriptions into groups for each department?

    What's the most effective way to manage CC-for-Teams subscriptions in groups?
    It would be great if we could manage subscriptions in folders.
    One folder per company department.
    But at the moment I seem to have to manage all our subscriptions under a the Primary admin of our VPP purchasing agreement.
    Is there a way to effectively separate departments on a CC-for-Teams plan? 
    Thanks in advance
    Matt

    Hi JBaumannMacMan,
    Please visit the below link for Creative cloud deployment.
    http://helpx.adobe.com/creative-cloud/packager.html
    Do let us know in case you would require further assistance.
    Regards,
    Ashish

  • I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD THE TRIAL VERSION OF ILLUSTRATOR. HOW DO I DO THIS?

    I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD TRIAL VERSION OF ILLUSTRATOR, EVERYTIME I TRY IT JUST DOWNLOADS ANOTHER CREATIVE CLOUD. HOW DO I DO THIS?

    Carole,
    I believe it should be included in the download, but you may ask further in the CC forum area:
    http://forums.adobe.com/community/creative_cloud

  • .pdf files don't open after having download the creative cloud because of a previous trial version

    Dear,
    I used a trial version of acrobat pro for a month. After the trial I downloaded the creative cloud to enjoy all the programs.
    The creative cloud is well installed on my computer but now every time I try to open a .pdf document it refers to the trial saying that it is over and that I should subscribe, but I did!
    I am kind of desperate, I can't open .pdf files.
    Can anyhow help?
    Thank you!
    Lionel

    I am not one to recommend reinstall, but that might be required. One of the problems with CC is that it leaves some info in the system that makes it think it is installed, even after you uninstall it. There is a fix for that, but I don't remember it (right now I am not remembering much with pneumonia). If you decide to uninstall, you should go through the uninstall process (there may be a special uninstall for CC that I have not seen). Then run Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs. Remove any leftover part of the Acrobat folder, reboot, and reinstall. It may reinstall or you might run into that other fix that is needed. In that case you will have to search the forum.

  • Have Creative Cloud - Cannot get off the trial versions of InDesign and Photoshop

    Windows 8
    64-bit operating system, x64-bit based processor
    Downloaded and installed trial version of InDesign CS6 (three days left on trial)
    Purchased Creative Cloud two days ago
    Downloaded and installed Photoshop CS6 (loads as a trial version)
    When clicking on Registration number, get error message “not connected to Internet”
    Live chat instructed to uninstall both InDesign and Photoshop and download again.
    Cancelled Cloud
    Next day phone rep spent ½ hour trying to get it to work. Said it would all work and helped me re-purchase Cloud – received email confirmation.
    Phone rep passed me on to someone who was supposed to give me a registration number. Spent another ½ hour doing the exact same thing. Was told there are no registration numbers in Cloud. Wanted to pass me off to another support department – I declined.
    Received email today:
    “Your Creative Cloud membership will be transitioned to a Free membership at the end of the next billing period. This means you will lose access to many of the apps and services included with a Paid Creative Cloud membership.
    In addition, since Free membership offers only 2GB of storage, you may need to remove files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files on Creative Cloud for more than 90 days, you may lose access to some or all of your files. If you decide you want to return to a Paid membership, update your payment information and desired plan on the account management page.
    If you need help or have any questions, contact Customer Support.
    Thanks and enjoy,
    The Adobe Creative Cloud Team”
    Help!!!!!!!!!!! I can’t take this any longer. I need to get both InDesign and Photoshop off of the trial versions. Adobe Applications Manager doesn’t recognize the Internet connection even though I’m on the Internet. What is going on?

    It's working now! Someone, somewhere, read my post. Whoever you are - THANK YOU!!!!!!!!!!!

  • My Creative Cloud applications are listing as trial is expired even though I am an active member

    I have bought the adobe creative cloud for a year that pay$20 a month. Now I can not use it anymore because it said the trial has expired. So how can i solve the problem?

    Hi titi23,
    Please click on on the license this software tab and sign in with your Adobe ID associated with creative cloud subscription when it prompts trial expired window. your CC apps will get activated.
    Try this and let us know if it works.
    Regards,
    Ashish

  • How many PCs can I use with one Creative Cloud subscription?

    How many PCs can I use with one Creative Cloud subscription? For example I currently use Lightroom on a home PC with 2 large screens, but use a laptop or iPad when travelling. Does one monthly subscription cover all 3 or do I need 3 separate subscriptions ?

    You are welcome!
    P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any. 

  • My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

    my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

    Carlos-
    Start by signing out and back in to see if it will see the subscription: 
    How to sign in and sign out of creative cloud (activate/deactivate)
    If the apps are installed fine and close after launch see this link:
    CC applications close immediately after launch
    If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise  you on a solution
    Pattie

  • I have a full Creative Cloud subscription. How do I add email hosting to my free website?

    I have a full Creative Cloud subscription. How do I add email hosting to my free hosted website?

    FIRST check with Adobe to find out if you may cancel what you have without a fee
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    Then cancel what you have
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    And finally buy a new subscription
    Cloud Plans https://creative.adobe.com/plans
    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
    -Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

  • I want to transfer my Adobe Creative Cloud Subscription to another person as I no longer need it. How can I do this?

    I want to transfer my Adobe Creative Cloud Subscription to another person as I no longer need it. How can I do this? Thanks

    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • How much storage space is supposed to come with a creative cloud subscription?

    I am still seeing only 2 GB of storage space available to me, even though I upgraded from a trial subscription to the Photography (Photoshop/Lightroom) Creative Cloud subscription. Is this correct or should I be seeing 20 GB? If the latter, any tips on how to correct?

    Hi Jeffrey,
    Please contact Support: https://helpx.adobe.com/contact.html
    Kind regards,
    Ben

Maybe you are looking for

  • Layer Background color not support on AP Element

    Hi I am new to dreamweaver. I just started learning how to use it, and I can't figure out why when I am validating the browser, I kept on getting a message that the layer background color is not supported in the AP element. I looked at my code and it

  • Why does my browser not load web pages?

    I have been having trouble with my browser not loading web pages.  After clicking on a link or typing in a web page, the page will usually not load.  I have to reload the page a few times, then it will work fine.  I have this problem with all web pag

  • Digital Publishing Suite Help | Installing DPS tools

    This question was posted in response to the following article: http://helpx.adobe.com/digital-publishing-suite/help/installing-digital-publishing-tools.h tml

  • Business Object for Change doc object 'ADRESSE' Change or Create

    Hi all,   I try to find the business object for ADRESSE when I change address of customer. I can trigger workflow when customer is created or change with change object DEBI and business object KNA1.   The problem is when user change street 2 or e-mai

  • HT204053 How do I backup my iphone 4s

    i need to back up my phone so i can keep all music and apps on our account because i have to take the phone into tech suport